Veronica De Anda
Modesto
Summary
Adept at staff training and development, with a track record of enhancing patient satisfaction and team performance. Excelled in strategic marketing, driving significant improvements in office efficiency and service delivery. Skilled in team leadership and patient engagement. Highly passionate about staying up to day with processes, learning new skills and being able to share my knowledge and teach those skills.
Overview
14
14
years of professional experience
Work History
Assistant Operations Manager
Turlock Smiles
10.2022 - Current
- Maintain records with confidentiality
- Follow up on queries from patients in an efficient manner
- Provide suggestions to improve office/team performance
- Assist with training and development
- Assist with on boarding and training guides
- B2B Marketing and Strategies
- Marketing Events
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Manage AR and collections by daily account auditing and follow up calls when needed
- All of the REC/HC/SHC Duties
Operations Manager
Modesto Modern Dentistry
10.2019 - 10.2022
- Supervised operations staff and kept employees compliant with company policies and procedures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
- Resolved customer problems and complaints
- Maintain records with confidentiality
- Follow up on queries from patients in an efficient manner
- Provide suggestions to improve office/team performance
- Payroll management
- Training and development
- Responsible for financial success of the office
- Recruiting
- B2B Marketing and Strategies
- Marketing Events
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Ensured team members were up to date with company trainings and policies
- Controlled costs to keep business operating within budget and increase profits
- Manage AR and collections by daily account auditing, team member accountability and follow up calls when needed
- All of the REC/HC/SHC Duties
Specialty Healthcare Coordinator
Brentwood Smiles Dentistry And Orthodontics
03.2017 - 10.2019
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Scheduled and Confirmed appointments, communicated with patients, and updated patient records
- Obtained accurate patient information in preparation for appointments
- Build manageable and productive schedules for general and specialty providers
- Answered phone promptly with a smile
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Maintained a well-organized reception area
- Provide superior customer service
- Manage multi line phones
- Coordinate and present patient treatment plans
- Gain financial commitments from patients
- Offering payment solutions for patients, being strategic and including OM when needed
- Maintain records with confidentiality
- Follow up on queries from patients in an efficient manner
- Provide suggestions to improve office/team performance
- Assisting in Training and development within my office
- Travel to multiple other offices to assist in training and development
- B2B Marketing and Strategies
- Accomplished multiple tasks within established timeframes
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Any additional tasks asked of me
Specialty Healthcare Coordinator
Turlock Smiles Dentistry
03.2015 - 03.2017
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Scheduled and Confirmed appointments, communicated with patients, and updated patient records
- Obtained accurate patient information in preparation for appointments
- Build manageable and productive schedules for general and specialty providers
- Answered phone promptly with a smile
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Maintained a well-organized reception area
- Provide superior customer service
- Manage multi line phones
- Coordinate and present Present patient treatment plans
- Gain financial commitments from patients
- Offering payment solutions for patients, being strategic and including OM when needed
- Maintain records with confidentiality
- Follow up on queries from patients in an efficient manner
- Address patient complaints/concerns
- Provide suggestions to improve office/team performance
- Assisting in Training and development within my office
- Travel to multiple other offices to assist in training and development
- B2B Marketing and Strategies
- Accomplished multiple tasks within established timeframes.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Receptionist/HC/SHC/Operations Manager
Tracy Smiles Dentistry And Orthodontics
04.2010 - 03.2015
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance
- Scheduled and Confirmed appointments, communicated with patients, and updated patient records
- Obtained accurate patient information in preparation for appointments
- Build manageable and productive schedules for general and specialty providers
- Answered phone promptly with a smile
- Kept reception area clean and neat to give visitors positive first impression
- Maintained a well-organized reception area
- Provide superior customer service
- Manage multi line phones
- Coordinate and present patient treatment plans
- Gain financial commitments from patients
- Maintain records with confidentiality
- Follow up on queries from patients in an efficient manner
- Address patient complaints/concerns
- Provide suggestions to improve office/team performance
- Payroll management
- Training and development
- Responsible for financial success of the office
- Recruiting
- B2B Marketing and Strategies
- Marketing Events
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced patient satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Controlled costs to keep business operating within budget and increase profits
Education
High School Diploma -
Tracy High School
06.2000
Skills
- Operations Management
- Scheduling and Coordination
- Staff Training and Development
- Patient Engagement
- Relationship Building
- Employee reviews
- Teamwork and Collaboration
- Hiring and Onboarding
Timeline
Assistant Operations Manager
Turlock Smiles
10.2022 - Current
Operations Manager
Modesto Modern Dentistry
10.2019 - 10.2022
Specialty Healthcare Coordinator
Brentwood Smiles Dentistry And Orthodontics
03.2017 - 10.2019
Specialty Healthcare Coordinator
Turlock Smiles Dentistry
03.2015 - 03.2017
Receptionist/HC/SHC/Operations Manager
Tracy Smiles Dentistry And Orthodontics
04.2010 - 03.2015
High School Diploma -
Tracy High School
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