Veronica Cuevas-Perez
Orange
Summary
Highly skilled food and beverage professional with extensive experience in front-of-house (FOH) and back-of-house (BOH) operations in high volume environments. Adept at handling fast-paced service, ensuring food quality, and delivering exceptional guest experiences. Strong leadership, training, and teamwork abilities, with experience in both theme park and quick service restaurant settings. Passionate about providing seamless and memorable food service experiences at large-scale events and festivals.
Overview
14
14
years of professional experience
Work History
Heart of House (Food & Beverage)
Disneyland Park
05.2024 - 10.2024
- Managed food preparation and kitchen operations in a high-volume, immersive dining setting.
- Assisted with front-of-house operations, including order fulfillment and guest interactions.
- Maintained Disney's high standards for food safety, quality and guest interactions.
- Worked efficiently in a fast-paced, themed environment with high guests expectations.
- Utilized point-of-sale systems effectively to manage orders, payments, and other transactions smoothly.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Client Service Professional & Coordinator
H&r Block
01.2013 - 05.2017
- Provided customer service and administrative support to clients.
- Assisted in marketing initiatives to drive customer engagement.
- Scheduled client appointments and coordinated team operations.
- Kept meticulous records of all client conversations, implementing new data into computer system each day.
- Built strong relationships with clients, leading to increased trust and long-term partnerships.
- Received consistent positive feedback from both clients and colleagues for outstanding service delivery.
- Participated in regular trainings and workshops to keep up-to-date on all company products and services.
- Achieved success in upselling additional services by understanding and anticipating client needs.
- Enhanced client satisfaction by promptly addressing and resolving service issues.
- Responded to customer questions via phone, email, and in-person.
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
- Organized training sessions for junior staff members to develop their skills and improve overall team performance.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
Shift Manager, Crew Trainer, Crew Member
McDonald's
12.2010 - 05.2012
- Led and trained teams in both front-of-house and back-of-house roles.
- Managed inventory, cash handling, and daily shift responsibilities.
- Provided fast and friendly service in a high-volume, fast-paced environment.
- Ensured compliance with food safety and operational standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
No Degree - International Business
California State University, Fullerton
Fullerton, CAHigh School Diploma -
Chino Hills High School
Chino Hills, CA06-2008
Skills
- Food & Beverage Operations: FOH & BOH expertise kitchen management, order fulfillment
- Customer Service Excellence: Guest engagement, conflict resolution, fast paced service
- Leadership & Team Training; staff supervision, shift management, onboarding and mentorship
- Event & Festival Operations: Large-scale event service, high-volume efficiency, adaptability
- Technical & Administration: POS and cash handling, scheduling, basic marketing knowledge
Accomplishments
- Helped maintain efficiency in a high volume kitchen serving thousands of guest daily.
- Ensured food quality and safety in a fast-paced, themed dining environment.
- Assisted with front-of-house service, ensuring timely and accurate order fulfillment.
- Adapted to a fast-paced, immersive environment, balancing speed and quality.
- trained and mentored over {25} employees, improving overall team performance.
- Managed high-traffic shifts, ensuring smooth service and satisfaction.
- Led a team that consistently met or exceeded speed-of-service goals.
- Assisted in inventory management reducing waste and improving efficiency.
- Handled cash and POS systems, ensuring accurate transactions and balancing registers.
- Provided excellent customer service, ensuring clients had a seamless tax experience,
- Assisted in marketing efforts, helping increase client engagement and retention.
- Scheduled and coordinated appointments, managing high-volume client interactions.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Heart of House (Food & Beverage)
Disneyland Park
05.2024 - 10.2024
Client Service Professional & Coordinator
H&r Block
01.2013 - 05.2017
Shift Manager, Crew Trainer, Crew Member
McDonald's
12.2010 - 05.2012
No Degree - International Business
California State University, Fullerton
High School Diploma -
Chino Hills High School
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