Veronica Chiu
Richmond Hill,Canada
Summary
Strategic Product Manager with 6 years of experience delivering user-focused digital products in regulated environments. Translates complex requirements into actionable epics and user stories through agile methodologies. Skilled in process modeling, backlog management, and stakeholder collaboration, enabling cross-functional delivery. Mentors junior product owners and drives continuous improvement in product and business analysis.
Overview
10
10
years of professional experience
Work History
Product manager
Automator Group Inc.
10.2021 - Current
- Cultivated a feedback-driven culture by working directly with stakeholders to adapt product priorities as market and business needs evolved.
- Orchestrated the product vision and roadmap for the loan origination team , transforming a basic file-creation tool into a robust, structured intake and verification platform.
- Spearheaded the launch of customer-facing and internal portals, enhancing communication, streamlining intake processes, and increasing operational visibility
- Enabled scalable loan origination through the delivery of complex third-party integrations, spanning identity verification, background screening, property insurance, and analytics dashboards, strengthening automation and decision readiness.
- Designed origination workflows with a "big picture" mindset, ensuring smooth handoffs to downstream servicing teams and significantly reducing operational rework post-funding.
- Championed platform stability by personally triaging high-severity production defects and collaborating with engineering to ship resolutions without disrupting the release cycle.
- Bridged the gap between technical delivery and business goals by grooming high-priority backlogs and facilitating all Scrum ceremonies to keep the team aligned on a strict two-week sprint cadence.
Senior business analyst
York University
03.2021 - 09.2021
- Facilitated fit-gap workshops to uncover functional and workflow gaps, translating findings across reports, interfaces, conversions, enhancements, and workflows (RICEW) into actionable requirements.
- Led end-to-end transition planning for new platform implementations, producing clear documentation, facilitating training sessions, and serving as a subject matter expert to ensure smooth adoption.
- Coordinated cross-functional business and technology transformation initiatives, delivering high-quality student lifecycle management solutions on schedule and within scope.
- Designed government financial aid business processes using BPMN, aligning regulatory requirements with scalable, system-ready workflows.
- Defined and documented major delivery contributions, ensuring clarity of ownership, accountability, and impact across project milestones.
Product owner
Entuitive Compliance (Formerly Crawford Compliance at Crawford & Company (Canada) Inc.)
06.2018 - 02.2021
- Documented and analyzed end-to-end business processes, conducting gap analysis, designing new functionality, and validating solutions through testing to ensure alignment with business objectives.
- Mapped current and future-state workflows, prototyped improved procedures, and led user training to drive successful adoption of software enhancements.
- Streamlined change management practices, reducing delivery timelines for over 50% of initiatives while maintaining quality and stakeholder alignment.
- Integrated third-party systems via API and SFTP, enabling automated onboarding and reliable data transfer across platforms.
- Recognized for consistent delivery excellence, earning the Star of Excellence award three times through nominations by senior leadership (SVP Business Relations, VP Business Development, and Product Director).
Business consultant
Strategic Information Technology Ltd.
06.2016 - 06.2018
- Led end-to-end delivery of medium to large-scale initiatives, balancing scope, timelines, and budget while maintaining high delivery quality.
- Partnered with business and technology teams in a consultative capacity, aligning product enhancements, defect resolution, and delivery decisions with strategic objectives.
- Owned requirements discovery and analysis, synthesizing inputs from stakeholders through workshops, interviews, and process and workflow analysis into actionable outcomes.
- Translated complex business needs into clear functional specifications, user stories, and delivery estimates, establishing shared clarity across product, engineering, and QA teams.
- Defined and executed quality assurance activities, including test case development and data validation using SQL to ensure functional accuracy and system integrity.
- Enabled adoption through stakeholder-facing training and product demonstrations, ensuring readiness and effective use of new functionality.
- Documented and communicated delivery outcomes and key achievements, providing leadership with clear visibility into progress, risks, and impact.
Education
Bachelor of Arts - Early Childhood Education
RYERSON UNIVERSITY
Toronto, Canada02.2026
Skills
- Product ownership
- Business analysis
- Agile delivery
- User stories
- Release planning
- Stakeholder alignment
- Prioritization strategies
- KPI tracking
- Workflow design
- Jira and Confluence proficiency
- Microsoft PowerPoint and Excel
- Production issue triage
Additional Qualifications
- Certified Scrum Product Owner, SCRUM ALLIANCE, 01/01/19 - 12/31/21
- Certificate of Business Analysis, UNIVERSITY OF TORONTO, SCHOOL OF CONTINUING STUDIES, 01/01/19
- Certificate of Canadian Securities Course, CANADIAN SECURITIES INSTITUTE, 01/01/10
Timeline
Product manager
Automator Group Inc.
10.2021 - Current
Senior business analyst
York University
03.2021 - 09.2021
Product owner
Entuitive Compliance (Formerly Crawford Compliance at Crawford & Company (Canada) Inc.)
06.2018 - 02.2021
Business consultant
Strategic Information Technology Ltd.
06.2016 - 06.2018
Bachelor of Arts - Early Childhood Education
RYERSON UNIVERSITY