Veronica Castro
Sacramento
Summary
Experienced service industry professional seeking employment with an organization that values skills and expertise. Known for consistently displaying a positive, can-do attitude, strong interpersonal and leadership skills, and exceptional attention to detail while multitasking. Highly effective in promoting a positive and productive environment. Proficient in Microsoft Office programs and applications. Resourceful and self-confident, with the ability to get the job done well. Experienced in maintaining cleanliness and order in diverse environments, utilizing cleaning tools and techniques to ensure hygienic conditions. Knowledgeable about safety procedures and efficient cleaning practices.
Overview
10
10
years of professional experience
Work History
Professional Car Detailer/Window Tinter
Wrap Master
01.2022 - 09.2024
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Applied protective coatings to extend the life of vehicle surfaces, providing added value to clients.
- Utilized specialized tools and equipment to effectively clean hard-to-reach areas, ensuring a spotless finish.
Deliver Driver
City of Trees Medical Dispensary
01.2017 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Merchandiser
SAS
02.2019 - 04.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Janitor
Command Center Staffing
05.2018 - 04.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Driver
Command Center Staffing
04.2018 - 12.2018
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Warehouse Associate
Select Staffing
03.2018 - 04.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
Inventory counter
Wis Inc.
01.2016 - 12.2017
- Reduced stock discrepancies with meticulous record-keeping and close attention to detail during inventory counts.
Floor Manager
Thrift Management
04.2014 - 01.2016
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
Education
GED -
Adult Education
Sacramento, CASkills
- Highly effective in promoting a positive, productive environment
- Proficient with Microsoft Office programs and applications
- Resourceful
- Self-confident
- Strong work ethic
- Cleaning expertise
- Custodial machine operation
- Exceptional customer service
- Customer service
- Performance improvement
Relatedexperience
Currently working, Car detailing, Window tinting, Car wraps, Janitorial, Clean building floors by sweeping, mopping, scrubbing, or vacuuming, Clean and polish furniture and fixtures, Notify managers concerning the needs of repairs or additions to the building operating system, Requisition of supplies and equipment needed for cleaning or maintenance duties, Monitor building safety and security, Make adjustments and minor repairs, Service, clean and supply restrooms, Listen to customers' questions and concerns, and provide answers or responses, Provide information about products and services, Take orders, calculate charges, and process billing or payments, Review or make changes to customer accounts, Handle returns or complaints, Record details of customer contacts and actions taken, Refer customers to supervisors or more experienced employees
Timeline
Professional Car Detailer/Window Tinter
Wrap Master
01.2022 - 09.2024
Merchandiser
SAS
02.2019 - 04.2021
Janitor
Command Center Staffing
05.2018 - 04.2019
Driver
Command Center Staffing
04.2018 - 12.2018
Warehouse Associate
Select Staffing
03.2018 - 04.2018
Deliver Driver
City of Trees Medical Dispensary
01.2017 - 02.2024
Inventory counter
Wis Inc.
01.2016 - 12.2017
Floor Manager
Thrift Management
04.2014 - 01.2016
GED -
Adult Education
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