Veronica Cardenas
Toronto
Summary
Dynamic hospitality and tourism professional with over five years of diverse experience in hotels, private residences, and nursing home facilities. Proven ability to deliver exceptional guest experiences while maintaining high standards of service and operational efficiency. Skilled in team management, process optimization, and fostering positive relationships with clients and staff. Committed to enhancing organizational success through a strong focus on customer satisfaction and quality service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Attendant
The Ritz Carlton Toronto
10.2023 - Current
- Receiving the female guest who arrive at the Spa, attending to their needs during their stay, maintaining cleanliness and order in the spa facilities, check that all the amenities are stocked, take orders for drinks and food that come from the restaurant. At the end of the day closing the Spa and finishing its operations.
Hotel Cleanliness Expert
The Ritz Carlton Toronto
09.2022 - 09.2023
- Room Attendant & Turn Down Attendant: Making beds and change sheets, remove and replace used towels and toiletries, stock and sort supplies, vacuum, clean, dust and polish guest rooms, always ensuring security and privacy of guests.
- Laundry Attendant: Folding towels, Pressing/Ironing Bedding, preparing racks in order to fill landing areas in every floor of the Hotel with clean bedding, Bath robes, Bath rugs and towels.
Housekeeping Room Attendant
Marriott International - Marriott Downtown at CF Toronto Eaton Center
04.2022 - 09.2022
- Making beds and change sheets, remove and replace used towels and toiletries, stock and sort supplies, vacuum, clean, dust and polish guest rooms, always ensuring security and privacy of guests.
Heavy Duty Cleaner
Vermont Square
01.2021 - 03.2021
- Sweeping and mopping floors in ground floor and basement areas, washing washrooms, replenishing washrooms supplies, taking out garbage and maintaining sanitation daily according to government regulations.
Dietary Aide
Rockcliffe Care Community
10.2020 - 12.2020
- Set tables in the dining room for service. Check and ensure dishware, cutlery, glassware and service china are clean. Assist in assembling meals for tray service. Prepare coffee and tea throughout the day. Remove coffee and teapots from the dining room. Clean dining room floor after each meal service. Perform cleaning duties as. Follow WHIMIS and MSDS guidelines using chemicals, cleaning and sanitizing agents.
Housekeeping - Light Duty Cleaner
Wellesley Central Place – Rekai Center
04.2020 - 10.2020
- Sweeping and mopping floors in every resident room and common areas, washing bathrooms, replenishing washrooms supplies, maintaining sanitation daily according to government regulations for 40 residents’ rooms.
Education
Diploma - Business Management
Toronto School of Management
Toronto, Ontario06.2025
Advanced Diploma - Hospitality and Tourism Management
Toronto School of Management
Toronto, Ontario06.2024
Diploma - Business Administration
Toronto School of Management
Toronto, Ontario06.2022
Bachelor - Business Administration
Universidad Tecnologica de Mexico
01.1996
Skills
- Commitment to guest satisfaction
- Detail-oriented approach
- Task monitoring and completion
- Strong customer service orientation
- Collaborative team member
- Ability to perform under pressure
- Strong ethical standards
- Efficient prioritization
- Effective problem resolution skills
- Management skills proficiency
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
- Smart Serve Ontario – valid March 2029.
- Ontario Food Handler Certification - valid June 2027.
- WHMIS, AIX safety 2022
- AODA (Accessibility for Ontarians with Disabilities), Toronto School of Management, Toronto, On 2022
Software
Office: Advance: Excel, Word and Power Point.
Timeline
Spa Attendant
The Ritz Carlton Toronto
10.2023 - Current
Hotel Cleanliness Expert
The Ritz Carlton Toronto
09.2022 - 09.2023
Housekeeping Room Attendant
Marriott International - Marriott Downtown at CF Toronto Eaton Center
04.2022 - 09.2022
Heavy Duty Cleaner
Vermont Square
01.2021 - 03.2021
Dietary Aide
Rockcliffe Care Community
10.2020 - 12.2020
Housekeeping - Light Duty Cleaner
Wellesley Central Place – Rekai Center
04.2020 - 10.2020
Advanced Diploma - Hospitality and Tourism Management
Toronto School of Management
Diploma - Business Administration
Toronto School of Management
Bachelor - Business Administration
Universidad Tecnologica de Mexico
Diploma - Business Management
Toronto School of Management
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