Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Veronica Byers

Saint John,NB

Summary

I have worked in the retail industry most of my life. I provide the same customer service as I would expect for myself on a daily basis.

Overview

18
18
years of professional experience

Work History

Store Manager

Thriftys Inc
11.2021 - 05.2024
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
  • Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
  • Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
  • Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.

Store Manager

Thriftys Inc
06.2020 - 05.2021

Store Manager

Ym Inc
12.2018 - 07.2020
  • Managed store and daily cash deposits
  • Thrived in a highly challenging customer service environment
  • Managed the scheduling, recruiting, hiring and training of new store employees
  • Supervised employees to maintain goals to meet corporate objectives
  • Responsible for staff scheduling
  • Trained and mentored all staff
  • Tracked sales performance.

Care Worker

Private Care
Saint John NB
02.2006 - 10.2008

Diabetic care, colonospy care, making and serving meals, laundry, light house keeping, personal care

Education

GED - undefined

NBCC
01.2003

Skills

  • Leadership
  • Cooking
  • Food Preparation
  • Retail Management
  • Store Management Experience
  • Profit & Loss
  • Cash Handling
  • Merchandising
  • Management
  • Loss Prevention
  • POS Systems
  • Employee Training
  • Staff Management
  • Employee Terminations
  • Policies and Procedures
  • Delegating Work
  • Employee Scheduling
  • Recruiting and Hiring
  • Accurate Cash Handling

Languages

English
Full Professional

Awards

Customer service excellence award, 07/01/16, Won a trip to New York and an award for excellent customer service

Timeline

Store Manager

Thriftys Inc
11.2021 - 05.2024

Store Manager

Thriftys Inc
06.2020 - 05.2021

Store Manager

Ym Inc
12.2018 - 07.2020

Care Worker

Private Care
02.2006 - 10.2008

GED - undefined

NBCC
Veronica Byers