Veronica Bethel
Cathedral City
Summary
Detail-oriented professional with a strong background in specimen processing and patient service. Proven ability to maintain compliance with safety standards while enhancing workflow efficiency. Committed to delivering exceptional patient care through effective communication and collaborative problem resolution.
Overview
17
17
years of professional experience
Work History
Specimen Processor/ CPT
Eisenhower Medical Center
Rancho Mirage
07.2022 - Current
- Process specimens accurately for laboratory testing and analysis.
- Prepare and label samples according to strict protocols.
- Organize and prioritize incoming specimens for efficient workflow.
- Processed specimens for laboratory testing following established protocols. and prepared them for testing according to established procedures.
- Ensure compliance with safety and quality standards in the lab.
- Assist in training new staff on specimen handling procedures.
- Collaborate with team members to resolve specimen discrepancies.
- Packaged specimens properly for transport ensuring they remained intact throughout shipping process until arrival at destination laboratory site.
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing.
- Assisted other departments with sample collection processes.
- Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
- Troubleshot technical issues that arose during the specimen processing process quickly and effectively.
- Trained new personnel on specimen handling and preparation techniques, enhancing their understanding of documentation requirements.
- Utilized personal protective equipment while handling biohazardous material safely and securely at all times.
- Operated laboratory equipment such as centrifuges, pipettes, and microscopes.
- Maintain inventory of supplies for specimen processing operations.
- Monitored the inventory of supplies necessary for specimen processing.
- Delivered patient-focused support by effectively communicating with patients, healthcare providers, and staff.
- Maintained a clean work environment by adhering to infection control guidelines.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Participated in extra training and courses to refine and improve upon industry knowledge.
- Performed various administrative tasks including filing, scanning documents.
- Adhered to all departmental policies and procedures related to specimen processing.
Personal Assistant/House Manager
Hubbard Family
Rancho Mirage
02.2011 - 2023
- Ensured household upkeep and presentation during owners' absence.
- Coordinated cleaning tasks to uphold pristine household environment.
- Oversaw maintenance repairs, ensuring each task was completed accurately.
- Cared for family pets, ensuring well-being and security.
- Managed keys and alarm codes for secure access to property, maintaining residence safety and access.
- Performed back office duties, including vitals charting for patient records.
- Demonstrated knowledge of insurance processes and verification of benefits.
- Explained benefits to clients, clarifying coverage details.
Phlebotomist/Front Office
LabCorp
07.2016 - 12.2019
- Checked in patients and created new patient files to streamline intake and enhance patient experience.
- Performed venipunctures and processed specimens for laboratory analysis.
- Managed drop-off of specimens to ensure efficient processing at the laboratory. efficiently to facilitate timely processing.
- Conducted drug testing and paternity testing for clients.
- Verified eligibility for services to ensure compliance with regulations.
- Maintained accurate records to ensure compliance and support quality patient care.
- Managed general office duties, including filing and faxing, to improve organizational flow.
- Collaborated with healthcare team to enhance workflow and service delivery.
Medical Front Office Receptionist
First Steps Prenatal Care
12.2012 - 06.2016
- Greeted patients upon arrival, ensuring smooth check-in process.
- Verified patient eligibility for services, ensuring compliance with policies.
- Scheduled and canceled appointments, optimizing patient flow and clinic efficiency.
- Created new patient files to ensure accurate record-keeping and streamline check-in process.
- Performed general office duties, including filing documents and sending faxes, to maintain organized operations.
Cashier/Customer Service Associate
Wal-mart
05.2009 - 10.2012
- Processed customer transactions accurately and efficiently at checkout.
- Handled cash, credit, and digital transactions at checkout while ensuring compliance with company policies.
- Handled high volumes of sales and returns efficiently.
- Provided personalized customer service to resolve inquiries and enhance overall satisfaction.
- Assisted customers with product inquiries and provided excellent service.
- Resolved customer complaints professionally and promptly to enhance satisfaction.
- Operated point-of-sale systems for seamless transaction processing and reporting.
- Administered daily drawer counts and balancing for accurate cash management.
- Implemented inventory controls and pricing strategies to maintain optimal stock levels and product accessibility.
- Maintained main register with significant cash handling responsibilities.
Education
Diploma -
Cathedral City High School
Cathedral City, CA01-2002
Certified Phlebotomy Technician - CPT 1
California Nurses Educational Institute
Palm Springs, CAMedical Front Office Certificate -
Mayfield College
Cathedral City, CASkills
- Specimen processing and handling
- Phlebotomy techniques
- Swab and urine collection techniques
- Specimen tracking
- Proper labeling of specimens
- Centrifuge operation
- Biohazard disposal and safety protocols
- Medical terminology proficiency
- Data entry and management
- Attention to detail
- Time management and multitasking
- Patient identification
- Patient support
- Quality control measures
- Team collaboration
- Communication skills
- Bilingual (English & Spanish)
Timeline
Specimen Processor/ CPT
Eisenhower Medical Center
07.2022 - Current
Phlebotomist/Front Office
LabCorp
07.2016 - 12.2019
Medical Front Office Receptionist
First Steps Prenatal Care
12.2012 - 06.2016
Personal Assistant/House Manager
Hubbard Family
02.2011 - 2023
Cashier/Customer Service Associate
Wal-mart
05.2009 - 10.2012
Diploma -
Cathedral City High School
Certified Phlebotomy Technician - CPT 1
California Nurses Educational Institute
Medical Front Office Certificate -
Mayfield College