Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Aviles

Industrial Design Student
Laval,Quebec

Summary

Dedicated, versatile, and creative professional with a proven track record in diverse roles, including reimbursement specialist, retail associate, barista, and cleaning agent. Adept at handling multiple responsibilities with efficiency and a keen eye for detail, demonstrating strong organizational and customer service skills across various industries. Experienced in managing administrative tasks, providing exceptional customer service, and maintaining high standards of cleanliness and safety. Known for excellent communication skills, a proactive approach to problem-solving, and the ability to adapt quickly to new environments and challenges. Committed to delivering outstanding results, contributing positively to team success, and bringing a creative approach to problem-solving and task execution.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Reimbursement Specialist

AmerisourceBergen
3 2023 - 8 2023
  • Coordinate and manage all aspects required to obtain prescription drug coverage for patients
  • Coordinate cases with insurance companies, physician's offices and healthcare professionals to maximize reimbursement solutions.
  • Coordinate documents, submissions and all related paperwork to insurance companies, and public/federal funding programs.
  • Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.

Seasonal Educator

Lululemon
11.2022 - 01.2023
  • Assess guests' needs to provide personalized and effective purchasing and returns solutions and support
  • Complete accurate and timely transactions with guests and fulfillment, buy online/pick up in-store, telephone sales and shipping options
  • Provide technical education on the product by explaining the value and benefits of the product.
  • Maintained accurate records of inventory transactions, ensuring seamless coordination between warehouse operations and retail stores.

Maintenance Worker

STM
05.2020 - 09.2022
  • Carry out maintenance of station buses and metros
  • Cleaning and disinfection of workplaces
  • Account for necessary bus repairs.
  • Kept accurate records of all maintenance activities performed for future reference and quality assurance purposes.

Barista

Starbucks
12.2021 - 07.2022
  • Prepare food and beverages according to standard recipes or customer preferences
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor promptly addressing their needs and processing cash and card payments
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

Cegep - Industrial Design

Dawson College
Montreal, QC
05.2026

High School Diploma -

Regina Assumpta College
Montreal, QC
06.2020

Skills

  • Creative

  • Sales and Retail Experience

  • Cash Handling

  • Emotional Intelligence

  • Critical-thinking

  • Creative

Timeline

Seasonal Educator

Lululemon
11.2022 - 01.2023

Barista

Starbucks
12.2021 - 07.2022

Maintenance Worker

STM
05.2020 - 09.2022

Reimbursement Specialist

AmerisourceBergen
3 2023 - 8 2023

Cegep - Industrial Design

Dawson College

High School Diploma -

Regina Assumpta College
Veronica AvilesIndustrial Design Student