VERONICA AVERY
Mississauga ,ON
Summary
Compassionate and dedicated worker with a proven track record in delivering exceptional customer service, possessing outstanding interpersonal skills, and demonstrating effective sales abilities. Committed to upholding the highest standards of health and safety protocols while maintaining a strong adherence to the scope of practice. Proactively supports and collaborates with team members, consistently seeking opportunities to address challenges and provide unparalleled customer service.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
07.2019 - 09.2022
- Facilitated training of 16 new team members, effectively sharing knowledge and expertise in products and merchandise to ensure smooth onboarding process.
- Demonstrated solid understanding of individual customer needs and preferences, resulting in the ability to recommend products that aligned with their specific requirements.
- Utilized strong communication abilities to resolve customer problems, thereby enhancing customer loyalty and satisfaction.
- Successfully promoted additional items in conjunction with beverages, resulting in increased store sales and revenue
Team Member
A&W
7 2018 - 05.2019
- Cultivated and nurtured positive relationships with both new and loyal customers, consistently delivering exceptional service to ensure customer satisfaction and loyalty.
- Demonstrated strong leadership skills by effectively managing various stations, optimizing coverage, and successfully meeting production goals.
- Developed a comprehensive understanding of products and services, enhancing both individual and team performance through exceptional customer service and in-depth product knowledge.
- Proactively promoted and upsold featured products, surpassing sales requirements by an impressive 20%, thereby contributing to increased revenue and overall business success.
Server
Georgian College Dining Room
09.2017 - 04.2018
- Demonstrated proactive approach in promptly and professionally addressing customer complaints, ensuring positive reputation, and maintaining customer satisfaction.
- Set positive tone for customers' entire dining experience by providing exceptional customer service and creating a welcoming atmosphere.
- Maintained safe and sanitary environment for customers and staff by diligently following established health and safety protocols including ensuring compliance with regulations.
- Successfully upsold high-profit items, such as appetizers and mixed drinks, to enhance sales numbers and contribute to overall revenue growth.
Recreation Staff
Cawthra Gardens Long Term Care Home
11 2015 - 04.2016
- Oversaw and managed activities to effectively address behavioral issues while promoting an environment of fun, safety, and inclusivity.
- Successfully resolved conflicts among residents by actively listening to complaints and implementing appropriate solutions; fostering a harmonious living environment.
- Collaborated with fellow recreation staff to develop innovative recreational activities, enhancing the overall experience for participants.
- Developed and implemented robust safety policies and procedures, ensuring the well-being and security of all participants through diligent monitoring and enforcement
Administrative Assistant
Dr Hassan Elawour's Dental Office
09.2014 - 08.2015
- Proficiently managed multi-line phone system, efficiently routing calls and promptly delivering messages to appropriate staff members.
- Demonstrated exceptional organizational skills by implementing and maintaining a streamlined record filing system, resulting in improved document organization and management.
- Successfully coordinated office meetings and client appointments for staff teams, ensuring optimal scheduling and smooth operations.
- Utilized strong data management skills to create and maintain databases, effectively tracking and recording customer data for accurate and efficient retrieval.
Education
Diploma - Hearing Instrument Specialist
Humber College
Etobicoke, ON04.2024
Diploma - Hospitality: Hotel And Resort Operations
Georgian College
Barrie, ON08.2019
Skills
- First Aid & CPR
- NOAH - Manufacturing software(s)
- Time Management
- Communication
- Team Player
- Customer Service
- Sales Expertise
- Critical Thinking
- Troubleshooting
- Interpersonal skills
- Programming and adjusting of Hearing instruments
Timeline
Barista
Starbucks
07.2019 - 09.2022
Server
Georgian College Dining Room
09.2017 - 04.2018
Administrative Assistant
Dr Hassan Elawour's Dental Office
09.2014 - 08.2015
Team Member
A&W
7 2018 - 05.2019
Recreation Staff
Cawthra Gardens Long Term Care Home
11 2015 - 04.2016
Diploma - Hearing Instrument Specialist
Humber College
Diploma - Hospitality: Hotel And Resort Operations
Georgian College
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