Veronica Ascencio
Panorama City
Summary
Dynamic leader specializing in customer service, event coordination, and team management. Expertise in developing strategic plans that enhance client relationships and drive business growth. Proven ability to increase customer satisfaction through effective leadership and innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OWNER CEO
JV ESPRESSO BAR AND CATERING INC
NORTH HILLS
05.2017 - Current
- Managed daily operations of cafe and catering services.
- Developed menus that increased customer satisfaction and engagement.
- Supervised staff training and development for efficient service delivery.
- Monitored inventory levels and procured necessary supplies.
- Designed marketing strategies to promote catering services and events.
- Ensured compliance with health regulations and safety standards.
- Coordinated event logistics for successful catering operations.
- Fostered positive customer relationships through exceptional service interactions.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth and diversification, positioning the business for future expansion.
- Promoted business on social media, strengthening brand identity and driving customer interest.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Signed and approved budgets for new funding and program initiatives.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Developed and implemented strategic business plans to increase company profitability.
- Developed strategies for improving customer service standards throughout the company.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
Data Entry Clerk
UNIQUETRONICS INC
VAN NUYS
05.2015 - 01.2021
- Entered and maintained accurate customer data in company database.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed and verified documents for completeness and accuracy.
- Assisted in generating reports for management review and analysis.
- Contacted customers via phone or email to address data inquiries.
- Handled confidential information with discretion and integrity.
- Organized files according to established procedures for easy retrieval later on.
- Trained new hires on data entry standards and procedures.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Education
Associate of Arts - English Education
El Camino College
Torrance, CA06-2026
Skills
- Customer service
- Event coordination
- Client relationship management
- Project management
- Data analysis
- Team leadership
- Content creation
Certification
- certified food protection manager certification
- DOT HAZMAT TRANSPORTATION CERTIFICATION
Accomplishments
- certificate of recognition commitment to better the enviroment
- certificate of recognition dedication of entrepreneurship
Timeline
OWNER CEO
JV ESPRESSO BAR AND CATERING INC
05.2017 - Current
Data Entry Clerk
UNIQUETRONICS INC
05.2015 - 01.2021
Associate of Arts - English Education
El Camino College