Veronica Arzate
Antioch
Summary
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth. My leadership has consistently resulted in increased customer satisfaction and revenue growth, showcasing my attention to detail and determination.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Business Owner
Aleny Beauty Supply
12.2016 - 10.2022
- Trained and guided team members to maintain high productivity and performance metrics.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Improved cash flow management by implementing better financial controls across all aspects of the business operation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Business Owner
Reyes Minimarket
09.1994 - 12.2016
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Receptionist Administrator
Celanese Mexicana
01.1991 - 07.1993
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
- Increased office security by updating visitor check-in procedures and protocols.
- Improved data management practices, safeguarding confidential information more effectively.
Education
High School Diploma -
UAM Xochimilc
Calzada Del Hueso 1100, Colonia Villa Quietud, Alc06-1990
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Business planning
- Business development
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Accounting management
Certification
- Studied at General Grant School, Reedley Ca.
- Studied at Acalanes Adult Education Walnut Creek CA.
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Business Owner
Aleny Beauty Supply
12.2016 - 10.2022
Business Owner
Reyes Minimarket
09.1994 - 12.2016
Receptionist Administrator
Celanese Mexicana
01.1991 - 07.1993
High School Diploma -
UAM Xochimilc
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