VERONICA ARVIZU-MENDOZA
Riverside
Summary
Accomplished social work professional with extensive experience in executive program implementation and operational management. Proven track record in enhancing team performance and program outcomes through effective staff development and cross-departmental collaboration. Expertise in mediation, conflict resolution, and stakeholder communication, with a focus on policy development and crisis response. Committed to fostering positive environments for youth and families while supporting organizational objectives.
Overview
17
17
years of professional experience
Work History
Assistant Program Director
Crittenton Services
Moreno Valley
01.2024 - Current
- Oversaw program operations, guaranteeing adherence to regulations and delivery of quality services.
- Streamlined workflows and developed policies that led to significant program performance improvements.
- Fostered collaboration across departments to enhance case planning and teamwork.
- Managed documentation for incidents, facilitating effective coordination during external reviews.
- Maintained strong agency partnerships and contributed to audits for enhanced operational efficiency.
- Coordinated program activities and schedules for diverse youth services.
- Assisted in staff training and development to enhance service delivery.
- Supported the implementation of community outreach initiatives and events.
- Developed and maintained program documentation for compliance purposes.
- Organized workshops focused on personal development and life skills training.
- Oversaw daily operations of the program including scheduling, staffing, and administrative tasks.
- Monitored program budgets to ensure fiscal responsibility and accuracy.
- Implemented changes in procedures as requested by the Program Director or other stakeholders.
- Managed multiple projects simultaneously while maintaining high quality standards.
Administrator
Bright Horizons Foster Family Agency
Colton
12.2021 - 09.2022
- Monitored adherence to policies and compliance standards across various programs.
- Enhanced licensing compliance through policy development coupled with targeted staff training initiatives.
- Supervised essential administrative functions, including staffing and communication strategies for programs.
- Directed quality assurance processes by analyzing critical incidents and implementing corrective actions.
- Facilitated coordination of audits with regulatory agencies to ensure compliance with legal standards.
Supervisor
Greenhouse Family Services
Riverside
08.2017 - 11.2021
- Directed case management initiatives, focusing on staff performance and documentation quality improvement.
- Guaranteed compliance with licensing regulations while ensuring safety for all youth served.
- Led multidisciplinary team meetings to foster alignment in case planning efforts.
- Enhanced community partnerships, facilitating access to vital services for youth.
- Established new workflows that significantly improved documentation accuracy.
Program Manager
Lighthouse Social Service Center
Colton
07.2015 - 08.2017
- Led team to ensure compliance, documentation accuracy, and quality service delivery.
- Oversaw case conferences, safety planning, and progress evaluations for effective outcomes.
- Developed community resource strategies that strengthened partnerships supporting families and youth.
- Implemented staff training programs while monitoring outcomes to align with organizational goals.
Case Manager
Palomar Family Counseling Service Inc.
Escondido
01.2009 - 08.2017
- Managed caseload supporting children and families in counseling environments.
- Strengthened youth rapport using evidence-based practices and personalized service plans.
- Facilitated interventions targeting emotional regulation, behavioral needs, and family dynamics.
- Documented assessments, treatment plans, and progress reports per agency standards.
- Conducted comprehensive assessments for clients' mental health and social needs.
- Developed and implemented individualized service plans for diverse client populations.
- Coordinated resources and referrals to community services for client support.
- Facilitated regular case reviews with multidisciplinary teams to ensure effective care.
Education
Master of Studies - Law
University of Southern California
Los Angeles, CA05-2021
Graduate Certificate - Business Law
University of Southern California
Los Angeles, CA05-2021
Graduate Certificate - Human Resources & Compliance Law
University of Southern California
Los Angeles, CA05-2021
Master of Social Work -
University of Southern California
Los Angeles, CA05-2016
Bachelor of Arts - Psychology
Vanguard University of Southern California
Costa Mesa, CA05-2014
Skills
- Leadership and strategic planning
- Effective communication
- Conflict resolution
- Case management and program development
- Crisis intervention and compliance
- Cultural competency
- Advocacy
- Problem solving
- Community outreach
- Incident coordination
- Staff training
- Policy development
- Compliance auditing
- Quality assurance
- Program management
- Team collaboration
- Documentation oversight
- Performance evaluation
Additional Information
- Graduate Certificate in Nonprofit Management, University of Southern California, 2016
- Graduate Certificate in Organizational Leadership, Vanguard University, 2014
- Graduate Certificate in Human Resources, American Intercontinental University, 2013
- Certificate of Completion in Mediation, National Association of Certified Mediators, 2025
- Crittenton Services Honor Award, 2019
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Program Director
Crittenton Services
01.2024 - Current
Administrator
Bright Horizons Foster Family Agency
12.2021 - 09.2022
Supervisor
Greenhouse Family Services
08.2017 - 11.2021
Program Manager
Lighthouse Social Service Center
07.2015 - 08.2017
Case Manager
Palomar Family Counseling Service Inc.
01.2009 - 08.2017
Master of Studies - Law
University of Southern California
Graduate Certificate - Business Law
University of Southern California
Graduate Certificate - Human Resources & Compliance Law
University of Southern California
Master of Social Work -
University of Southern California
Bachelor of Arts - Psychology
Vanguard University of Southern California