Hi, I’m
VERONICA AGBO
4010 Lawrence East Scarborough ,ON
Summary
Customer Service Representative who is highly motivated with the desire to take on new challenges. Adept at working individually, in a team environment, and mastering new skills, while offering a strong work ethic and exceptional interpersonal skills. Able to cope with pressure. Strategically plan and execute duties based on workload and operational functions.
Overview
16
years of professional experience
Work History
Storefront
Volunteer
07.2024 - Current
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Coordinated food drives for improved local food bank stock levels.
Stock transportation
School bus driver
01.2024 - Current
Job overview
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
Comfort Keepers
Customer Service, Caregiver
01.2020 - 01.2023
Job overview
- Took care of the elderly and disabled patients
- Assisted patients with bathing, grooming and dressing
- Performed light housekeeping tasks, including laundry and food preparation
- Administered medications accurately and timely
- Transported patients to their appointments
- Provided mobility assistance using Hoyer Lift
- Followed the Principles for the Safe Movement of Beneficiaries (PDSB)
- Offered companionship and emotional support to ensure patients’ well-being
Comfort Keepers
Caregiver
01.2020 - 01.2023
Alorica
Customer Care Agent
01.2019 - 01.2020
Job overview
- Expertly managed customer phone inquiries and concerns
- Calmly resolved and de-escalated customer issues and complaints
- Accurately maintained and updated customer information
- Tracked call-related information for auditing and reporting purposes
Protea Hotel
Housekeeping Manager
01.2009 - 01.2018
Job overview
- Identified and assessed customers needs to achieve satisfaction
- Built sustainable relationships and trust with customers through open and interactive communications
- Provided accurate, valid and complete information by using best practices and tools to meet customer service standards, sales team targets and call handling quotes
- Effectively managed large amounts of incoming calls
- Professionally handled complaints, providing appropriate solutions and alternatives within time limits and following up to ensure resolution
- Accurately managed customer accounts by keeping records of customer interactions, processing customer accounts and filing documents
- Exercised sound judgement and initiative within the company’s policies and values
Education
MinistryMontreal, Quebec
WHMIS2024
Customers FIRST for Women Skills Training Certificate2023
AODA (Accessibility for Ontarians with Disabilities Act) Certificate2023
Starting a Business, Attestation of Vocational Specialization2022
Food Handlers Certificate
2024
School Diploma
2023
Skills
- Highlights of Qualifications
- Customer service oriented, with previous experience in a call centre and a hotel
- Experience working in collections
- High school diploma
- Working knowledge of MS Office Suite, MS Teams, Zoom, Internet and good typing speed
- Solid communication, interpersonal and conflict resolution skills
Languages
English
Full Professional
French
Elementary
Interests
Impactful knowledge to team members
Timeline
Volunteer
Storefront
07.2024 - Current
School bus driver
Stock transportation
01.2024 - Current
Customer Service, Caregiver
Comfort Keepers
01.2020 - 01.2023
Caregiver
Comfort Keepers
01.2020 - 01.2023
Customer Care Agent
Alorica
01.2019 - 01.2020
Housekeeping Manager
Protea Hotel
01.2009 - 01.2018
Ministry
WHMIS2024
Customers FIRST for Women Skills Training Certificate2023
AODA (Accessibility for Ontarians with Disabilities Act) Certificate2023
Starting a Business, Attestation of Vocational Specialization2022
Food Handlers Certificate
School Diploma
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