Verona Phillips
Burlington,Canada
Summary
Dynamic RN Case Manager with AMN Healthcare, skilled in care coordination and patient assessment. Expert in utilizing EPIC and EHR systems to enhance patient outcomes. Proven ability to develop individualized care plans and facilitate transitions, ensuring compliance and effective communication with multidisciplinary teams. Committed to improving patient wellness and resource management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RN Case Manager
AMN HEALTHCARE
SAN DIEGO, CA
01.2020 - 04.2025
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Identified high-risk cases requiring intensive monitoring or specialized interventions.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Maintained accurate documentation of patient progress in the electronic health record.
- Facilitated referrals to community resources for additional support services.
- Attended continuing education seminars relevant to case management practices.
- Collaborated with physicians, nurses, and other healthcare professionals to ensure optimal patient outcomes.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Analyzed financial information related to insurance coverage eligibility prior to initiating services.
- Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
- Participated in quality improvement initiatives related to case management processes.
- Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
Education
Doula certification - Health Care Management
IAP-Career College
Toronto, ON08-2024
Clinical counseling Program - Psychotherapy 1 For Clinical Counselling
MBC
Toronto, ON05-2012
case Manager - The Art of Case Management
Georgian College
Barrie, ON05-2010
Nephrology Nursing - Continuing Education, online; post graduate
Humber College
Toronto, Ontario, Canada12-2000
Diploma Nursing - Nursing Academic
Centennial College
Toronto, Ontario, Canada12-1997
Bachelor of Science in Nursing - Continue Education post grad
Ryerson University
Toronto, Ontario, CanadaSome College (No Degree) - post graduate
Centennial College of Applied Arts And Technology
Scarborough, NoneSkills
- Expert user in software such as: EPIC, MCG, McKesson, Interqual, MDS-DATA tool, Point Click Care, Meditech, Cerner, Microsoft Windows XP-Vista, Windows 10, HOMETRACK, Microsoft software program base, CHRIS, Navi-health, CURASPAN, ICD 10, Amazon Workspaces, AlturaMSO, Microsoft Teams, Cisco Webex
- Case management
- Care coordination
- Patient assessment
- Regulatory compliance
- Effective communication
- Resource management
- Discharge planning
- Multidisciplinary approach
- Case evaluation
- Utilization review
- Clinical assessment
- Community resources
- Update electronic charts
- Problem-solving
- Patient counseling
- Health education
- Patient care assessment
- CPR/AED
- Manage cases
- EMR / EHR
- Adaptability and flexibility
- Treatment recommendations
- CPR certification
- Patient care oversight
- Decision-making
- Multitasking capacity
- Clinical documentation
- Teamwork
- Treatment plan modification
Certification
- NCLEX
- ACLS
- BLS
- Certified First Aider - current
Affiliations
- staff mentorship
- staff leadership
- patient care award
computer competent
- expert user in software-epic, Cerner, MCG,InterQual, MDS data tool, point click care, meditech, hometrack, Navi-health, curaspan, amazon workspace, DUO,Cisco, sharepoint, , micro soft -EPR, excel spredsheet
Timeline
RN Case Manager
AMN HEALTHCARE
01.2020 - 04.2025
Doula certification - Health Care Management
IAP-Career College
Clinical counseling Program - Psychotherapy 1 For Clinical Counselling
MBC
case Manager - The Art of Case Management
Georgian College
Nephrology Nursing - Continuing Education, online; post graduate
Humber College
Diploma Nursing - Nursing Academic
Centennial College
Bachelor of Science in Nursing - Continue Education post grad
Ryerson University
Some College (No Degree) - post graduate
Centennial College of Applied Arts And Technology
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