Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vernon Ma

Calgary,AB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience

Work History

Senior Operations Manager

Imperial Parking, LLC
01.2019 - Current
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Provided leadership for continual management and employee training initiatives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Oversaw staff and sub-contractor performance review assessments.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

General Manager

Copart Auto Auctions
05.2012 - 11.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Developed and maintained relationships with customers and suppliers through account development.

Branch Manager

Diamond Auto Disposal
08.2001 - 05.2012
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.

Station Supervisor

CSEC
02.1995 - 01.2019
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.

Education

Bachelor of Science - Electronics Engineering

SAIT
Calgary, AB
06.1998

Skills

  • Strategic Planning
  • Business Planning
  • Operations Management
  • Procedure Optimization
  • Data Analysis
  • Customer Service Management
  • Decision-Making

Timeline

Senior Operations Manager

Imperial Parking, LLC
01.2019 - Current

General Manager

Copart Auto Auctions
05.2012 - 11.2018

Branch Manager

Diamond Auto Disposal
08.2001 - 05.2012

Station Supervisor

CSEC
02.1995 - 01.2019

Bachelor of Science - Electronics Engineering

SAIT

Similar Profiles

CREATE PROFILE
Vernon Ma