Vernon Green
160 Michener Ave, Mount Pearl,Newfoundland & Labrador
Summary
Dynamic Sr. Manager in Global Risk Management at Scotiabank, skilled in regulatory compliance and risk analysis. Proven track record in developing operational strategies that enhance service delivery efficiency. Adept at client relationship management, mentoring teams, and leveraging market trend analysis to drive strategic decisions and achieve organizational goals.
Additional Working Record(s)
In August 2019 I joined the staff at Kent Building Supplies, Mount Pearl, NL where I worked and enjoyed my role as Department Manager - Hardware Department until August 2021 when I was offered a contract with Canada Revenue Agency. Since then I have completed five different contacts of six months duration working in Benefits and Validations and Identity Protection Services. My last contract ended in January 2025.
Overview
43
43
years of professional experience
Work History
Sr. Manager Credit - Global Risk Management
Scotiabank
St. John's, NL
09.2002 - 04.2016
- Oversaw compliance with regulatory requirements and internal policies.
- Mentored junior managers, fostering professional development and knowledge sharing within the team.
- Developed and implemented operational strategies to enhance service delivery efficiency.
- Analyzed market trends to inform strategic planning and resource allocation decisions.
- Conducted review and analysis of credit and market related risk of Commercial Credit/Loan Applications for new / existing requests of up to $2MM.
Commercial Account Manager
Scotiabank
St. John's, Newfoundland and Labrador
03.1989 - 09.2002
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans to meet client needs and expectations.
- Coordinated with internal teams to deliver timely solutions for clients.
- Analyzed market trends to identify new business opportunities.
- Conducted regular reviews of accounts to assess performance and growth.
- Facilitated communication between clients and company departments for seamless service.
- Presented product offerings and value propositions to potential clients.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Managed client accounts, including providing guidance on product selection.
- Collaborated with marketing teams to develop promotional campaigns for new products.
- Created detailed reports summarizing account activities, sales results, and budget projections.
- Explored market opportunities by building relationships with community businesses.
- Conducted periodic reviews of customer accounts to ensure satisfaction levels are met.
Assistant Branch manager
Scotiabank
Gander, Newfoundland and Labrador
03.1985 - 03.1989
- Assisted in daily branch operations and customer service activities.
- Trained new employees on company policies and customer service standards.
- Implemented process improvements to enhance operational efficiency within the branch.
- Oversaw cash handling procedures to ensure compliance with security measures.
- Facilitated communication between management and staff to address operational concerns.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised branch team, providing management with performance assessment suggestions.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Provided bank leadership in absence of branch manager.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Developed strategy to achieve target sales goals.
- Developed strategies for increasing customer satisfaction levels and improving service quality.
- Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
- Evaluated credit application to determine risk factors and financial feasibility.
- Networked within communities to identify and capitalize on business opportunities.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
Senior Auditor Inspection Dept
Scotiabank
08.1982 - 03.1985
- Led audit teams to evaluate financial statements and compliance processes.
- Developed audit plans based on risk assessments and regulatory requirements.
- Reviewed internal controls to ensure operational efficiency and effectiveness.
- Collaborated with management to address audit findings and recommendations.
- Conducted fieldwork to gather evidence and assess financial accuracy.
- Prepared detailed reports summarizing audit results for senior management review.
- Performed audit procedures on complex transactions including revenue recognition, inventory valuation, accounts receivable and payable, investments.
- Identified weaknesses of existing control systems and made suggestions for remediation.
- Appraised adequacy of internal control systems by completing audit questionnaires.
- Identified potential areas of risk and communicated findings to management in a timely manner.
- Attended continuing education sessions relevant to the profession.
- Reviewed and analyzed financial statements, accounting systems, and internal controls to assess accuracy of financial reporting.
- Organized workpapers according to accepted standards for easy retrieval at future date.
- Participated in process improvement initiatives by recommending changes that increase operational efficiency while maintaining regulatory compliance.
- Conducted special investigations into suspected fraud or misappropriation of assets by employees or vendors.
- Audited payment and receipt documentation to verify compliance with regulations.
- Maintained up-to-date knowledge of current trends in accounting practices, industry developments, technology advances.
- Evaluated operations data and produced relevant audit reports.
- Participated in special projects such as due diligence investigations or forensic accounting assignments.
- Wrote reports, authored papers and organized supporting documentation.
Branch Administration and Accounting
Scotiabank
St. John's, Newfoundland and Labrador
09.1973 - 03.1982
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
- These duties / successes were completed in various locations throughout Newfoundland and Labrador.
Education
High School Diploma -
Holy Trinity High
Heart's Content, NL06-1970
Some College (No Degree) - Business Administration And Management
College of North Atlantic (CNA)
Carbonear, NLSome College (No Degree) - Various Business Courses
Memorial University of Newfoundland
St John'sSome College (No Degree) - Certificate in Entrepeneural Studies
Concordia University
MontrealSome College (No Degree) - Banking Administration and Development
Western University
LondonSkills
- Regulatory compliance
- Risk analysis
- Credit assessment
- Operational strategy
- Market trend analysis
- Client relationship management
Timeline
Sr. Manager Credit - Global Risk Management
Scotiabank
09.2002 - 04.2016
Commercial Account Manager
Scotiabank
03.1989 - 09.2002
Assistant Branch manager
Scotiabank
03.1985 - 03.1989
Senior Auditor Inspection Dept
Scotiabank
08.1982 - 03.1985
Branch Administration and Accounting
Scotiabank
09.1973 - 03.1982
High School Diploma -
Holy Trinity High
Some College (No Degree) - Business Administration And Management
College of North Atlantic (CNA)
Some College (No Degree) - Various Business Courses
Memorial University of Newfoundland
Some College (No Degree) - Certificate in Entrepeneural Studies
Concordia University
Some College (No Degree) - Banking Administration and Development
Western University