Vernice Rivera

• Welcome and greet guests within forty seconds
• Inform guests of specials and feature items
• Answer questions about the food, beverages, and other restaurant functions and services
• Take food and beverage orders from guests
• Enter orders in the point-of-sale system
• Deliver food and beverages to guests in a timely matter
• Run food orders from the pick-up window promptly regardless of which server placed the order
• Perform side work at the start and end of each shift as assigned
• Maintain clean service areas
• Monitor and observe guests
• Ensure guests are satisfied with the food and service
• Respond promptly and courteously to any requests
• Pre-bus tables frequently
• Prepare bill and present check to guest at appropriate point in service sequence
• Thank guests for their visit and invite them to return

My key duties included greeting guest, presenting menus, taking orders, relaying them to the kitchen, and delivering meals in a timley manner. I also mananged payments, cleared tables and maintain cleanliness, all while providing excellent customer service.

My responsibilities were to provide attentive and personalized service while maintaining a high level of customer satisfaction. I took accurate food and drink orders and communicated orders clearly to the kitchen staff. I made sure to handle cash and credit card transcations accurately and efficiently using a point-of-sale system.

• Routinely cleaned table liners, table settings, glassware, windows, and floors
• Assisted guests with making menu choices in an informative and helpful fashion
• Appropriately suggested additional items to customers to increase restaurant sales
• Effectively communicated with kitchen staff regarding customers allergies, dietary needs, and other special requests
• Work with individual servers to improve performance
• Cashier duties

• Delivered exceptional, friendly, and fast service
• Answered questions about menu selections and made recommendations
• Answer customer inquiries and resolve issues promptly
• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations
• Regularly checked on guests to ensure satisfaction with each food course and beverages
• Aloha knowledge