Vernelle Van Dale
Winnipeg,MB
Summary
Knowledgeable and dedicated customer service and sales professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Client Relations Specialist
Fast Growth Practice
Winnipeg, Manitoba
05.2021 - Current
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Scheduled and attended 1v1 coaching calls with clients to review goals, assess results and motivate
Patient Concierge/Treatment Coordinator
Waterford Smile Co
Winnipeg, Manitoba
07.2016 - Current
- Worked with marketing company to ensure high quality patients were being attracted through the paid ads
- Managed paid marketing leads using a customized system assisted in developing and implementing to create patient relationships and schedule consults
- Spearheaded Virtual Consult system on Zoom for efficiency and to set groundwork for a customized and personal patient experience
- Hosted Virtual Consults
- Obtained patient medical history and records
- Monitored, tracked and conveyed important patient information to Dentist to optimize treatment planning and care delivery.
- Delivered financial options and assisted patient to provide the best possible solution to achieve their smile goals
- Scheduled patient treatment appointments
- Provided follow up calls to ensure patients health needs and satisfaction expectations with treatment and experience were met
Registered Dental Assistant
Avant Dental Care/Waterford Smile Co
Winnipeg, Manitoba
06.2013 - 07.2016
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Staged tray for procedures by arranging dental instruments and equipment.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Documented patient dental health information, medical history and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Registered Dental Assistant
St. Pierre Dental Clinic
Winnipeg, Manitoba
06.2010 - 06.2013
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
Regional Sales Agent
American Income Life Insurance Company
Winnipeg, Manitoba
06.2002 - 05.2005
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers to understand needs and provide excellent service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Service Position to Assistant Manager
McDonald's
Winnipeg , Manitoba
05.1997 - 05.2003
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Onboarded new temps by entering employee information into systems.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
No Degree - University 1
University of Manitoba
Winnipeg, MBLevel 2 Registered Dental Assistant Diploma - Certified Dental Assistant
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.2010
Skills
- Managing Client Relations
- Data Entry and Maintenance
- Customer Retention Strategies
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
Timeline
Client Relations Specialist
Fast Growth Practice
05.2021 - Current
Patient Concierge/Treatment Coordinator
Waterford Smile Co
07.2016 - Current
Registered Dental Assistant
Avant Dental Care/Waterford Smile Co
06.2013 - 07.2016
Registered Dental Assistant
St. Pierre Dental Clinic
06.2010 - 06.2013
Regional Sales Agent
American Income Life Insurance Company
06.2002 - 05.2005
Service Position to Assistant Manager
McDonald's
05.1997 - 05.2003
No Degree - University 1
University of Manitoba
Level 2 Registered Dental Assistant Diploma - Certified Dental Assistant
Red River College of Applied Arts, Science And Technology
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