Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vernadette Baccay

Toronto,Ontario

Summary

Motivated professional with successful background in Food Industry offering advanced money handling, merchandising and team leadership abilities combined with dedicated and hardworking approach. Focused on maximizing team efficiency and customer satisfaction through training and performance improvements.

Overview

11
11
years of professional experience

Work History

Head Cashier

Teishoku Dining Concepts Inc.
Manila, Philippines, METRO MANILA
08.2019 - 10.2023
  • Responsible for handling cash, processing payments, and ensuring cash registers balance at the end of each shift.
  • Generating reports on sales, transactions and cashier performance for management review.
  • Working closely with the restaurant management team, kitchen staff and servers to ensure smooth operations and excellent customer experience.
  • Handling paperworks such as preparing bank deposits and reconciling receipts, as well as managing inventory for items like cash drawer floats and receipts.
  • Addressing customer complaints or concerns regarding payments, refunds, and other cashier related matters.
  • Training new cashiers on proper procedures, customer service standards and the other operation of the POS (Point of Sale) system

Food & Beverage Attendant

Summit Multi-Services Cooperative
Manila, Philippines, METRO MANILA
11.2017 - 07.2019
  • Providing friendly and attentive service to guests, taking orders, and answering questions about menu items.
  • Assisting in the preparation of food items, including assembling dishes, garnishing plates, and ensuring that the orders are prepared accurately and according to recipe standards.
  • Delivering food orders to guests' tables in a timely manner, ensuring that plates are presented professionally and any special requests are accommodated.
  • Keeping work areas, dining areas, and service stations clean and organized including clearing tables, washing dishes and sanitizing surfaces.
  • Monitoring inventory levels of food and beverage items, restocking as needed, and alerting management to any shortages or equipment malfunctions.
  • Following food safety protocols, maintaining cleanliness standards, and adhering to health and safety regulations to ensure the well-being of guests and staff.
  • Addressing any concerns or issues raised by guests promptly and professionally, seeking assistance from management when needed to resolve more complex situations.

Receptionist

Summit Multi-Services Cooperative
Manila, Philippines, METRO MANILA
09.2014 - 10.2017
  • Providing a warm and friendly welcome to guests as they enter the restaurant.
  • Taking and confirming reservations, ensuring accuracy and updating reservation lists as needed.
  • Escorting guests to their tables, considering their preferences and any special requests.
  • Responding to phone calls, emails, and in-person inquiries regarding restaurant services, menus, reservations and other relevant information.
  • Organizing and maintaining a waiting list during busy periods, providing estimated wait times and updating guests on their status.
  • Communicating with the serving staff to ensure smooth seating and service for guests.
  • Processing payments for take-out orders or deposits for large parties, and assisting with any billing inquiries.
  • Keeping the reception area clean and organized, including ensuring menus and promotional materials are neatly displayed.
  • Supporting restaurant management with various administrative duties such as data entry, filling and organizing paperwork.

Toll Teller

Skyway O & M Corporation
Manila, Philippines, METRO MANILA
01.2013 - 06.2013
  • onitored toll lane activity and generated operational reports.
  • Used POS system to enter orders, process payments and issue receipts.
  • Promoted road safety by monitoring approaching vehicles for potential hazards or violations, reporting any concerns as necessary.
  • Operated cash register to record transactions accurately and efficiently.
  • Developed strong communication skills while interacting with diverse clientele on a daily basis.
  • Operated toll collection equipment and processed toll payments accurately.
  • Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
  • Enhanced overall customer experience through polite interactions that included offering helpful travel tips when appropriate.
  • Maintained a clean and organized work environment, promoting safety and efficiency at the toll booth.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Contributed to a positive work atmosphere through proactive collaboration with coworkers and supervisors.

Education

Graduate Certificate - Business Co-op

Georgian At ILAC
Toronto, ON
12-2024

Associate of Arts - Hospitality Management

Bulacan Agricultural State College
Bulacan, Philippines
04-2010

Skills

  • Shift Scheduling
  • Transaction Management
  • Customer Service Management
  • Verbal/written communication
  • Multi-tasking skill
  • Adaptability and Dependability
  • Positive Attitude
  • Time Management
  • MS Office

Languages

English
Native/ Bilingual

Timeline

Head Cashier

Teishoku Dining Concepts Inc.
08.2019 - 10.2023

Food & Beverage Attendant

Summit Multi-Services Cooperative
11.2017 - 07.2019

Receptionist

Summit Multi-Services Cooperative
09.2014 - 10.2017

Toll Teller

Skyway O & M Corporation
01.2013 - 06.2013

Graduate Certificate - Business Co-op

Georgian At ILAC

Associate of Arts - Hospitality Management

Bulacan Agricultural State College

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Vernadette Baccay