Summary
Work History
Skills
Accomplishments
Work Availability
Work Preference
Timeline
Generic
Verna Pherrill

Verna Pherrill

Summary

Dynamic leader and innovative problem-solver with a proven track record in enhancing team productivity and customer satisfaction. Skilled in managing operations and fostering collaboration to boost engagement and efficiency. Expertise in cash management and customer service, consistently achieving high performance through a self-starter attitude. Dedicated to driving continuous improvement to meet organizational goals.

Work History

Screener/Reception

Harmony Hill Retirement Community Residence 2 Years
  • Cultivated and sustained positive relationships with residents, families, and staff.
  • Operated front desk courteously and efficiently.
  • Provided professional and welcoming responses to all calls and pages.
  • Tracked office supplies efficiently.
  • Managed various administrative and introductory accounting duties.
  • Provided emergency response for residents when required.
  • Worked in a position of trust with vulnerable adults (residents).
  • Upheld and promoted the organization's values and philosophy, relating particularly to ethics, morality, and integrity.
  • Ensured individuals maintained 2-meter distance in gatherings.
  • Ask individuals entering the building a series of COVID-19 screening questions, screen individuals with proper use of thermometers to check temperatures, and assess temperatures, granting access to the facilities based on the results.
  • Monitored facility access by documenting and tracking headcount.
  • Provide information with respect to health and safety protocols, and the use of PPE (personal protective equipment).
  • Stock delivery, clerical duties, and other duties based on business needs.

Manager

Pretty Valley 2.5 Years
  • Led a successful and engaged team to meet customer needs.
  • Managed all aspects of daily store opening and closing.
  • Organized timely employee rosters for efficient staffing.
  • Led the team to enhance customer engagement through products, campaigns, and activism.
  • Proactively addressed challenges with accessible tools.
  • Communicated effectively and acted as a flexible and responsible role model to my team.
  • Implemented measures to improve client satisfaction.
  • Achieved sales and performance targets.
  • Implement adjustments to ensure optimal stock management.
  • Leverage data insights to boost team performance and drive revenue.
  • Identified and attracted high-potential candidates and developed current team members to succeed in their goals.
  • Interest in, and passion for, learning about and leveraging knowledge of our market, our competitors, and our products.
  • Verified and reconciled all cashier tills after shifts.
  • Executed daily sales deposits.
  • Coordinated with mall management.

Office

Great Atlantic & Pacific Co. (Now Metro) 16+ Years
  • Handles financial transactions and administrative responsibilities.
  • Collected cash and coupons from cashiers.
  • Verified transaction accuracy in cashiers' tills post-shift.
  • Addressed and resolved cash order discrepancies.
  • Consistently managed cash office and secured safe in line with Store Standards.
  • Regularly generates weekly transaction exception reports highlighting variances.
  • Identified and investigated variances in cash balances.
  • Skilled in handling various types of charge accounts.
  • Locked up store and safeguarded tills in the safe.

Customer Service

Great Atlantic & Pacific Co. (Now Metro) 16+ Years
  • Onboarded and supported the professional growth of team staff.
  • Led, coached, and trained team members to maintain the highest level of productivity and engagement.
  • Effectively managed conflicts among team members and customers.
  • Ensured merchandising and operational standards maintained.
  • Administered rain checks and refunds.
  • Monitored cashier schedules and break times.
  • Managed transaction overrides efficiently.
  • Administered Western Union transactions.
  • Ensured cashier positions were always staffed.
  • Ensured compliance with health, food safety, and loss prevention standards.
  • Developed strategies to meet corporate objectives.
  • Implemented strategies in response to local competition and changing market conditions.
  • Maintained superior customer service with team members, customers, and vendors.

Cashier

Great Atlantic & Pacific Co. (Now Metro) 16+ Years
  • Operated all aspects of the cash register, including cash and card transactions, scanners, and scales, while maintaining register accuracy.
  • Provided excellent customer service and positive engagement with customers.
  • Skilled in maintaining efficiency in dynamic work conditions.
  • Ensure careful handling of customer groceries.
  • Boosted participation in store programs.
  • Stocked shelves and maintained inventory.
  • Ensured clean and organized workspaces.
  • Executed company programs and initiatives.
  • Handled additional responsibilities when necessary.
  • Handled sales of restricted items including lottery and tobacco.
  • Completing employee returns and refunds.
  • Processing rentals and returns of carpet cleaners.
  • Managed income phone lines professionally and facilitated appropriate call transfers.

Other

Great Atlantic & Pacific Co. (Now Metro) 16+ Years
  • Oversaw inventory management and procurement for bulk food.
  • Managed inventory and returns of magazines.
  • Updated pricing and verified product shelf life.
  • Stocking of spices, along with health and beauty products, as well.

Skills

  • Collaborative Team Player
  • Self-Starter Attitude
  • Consistent Performer
  • Innovative Problem-Solver

Accomplishments

  • Employee of the month.
  • Computer Experience (Windows, M.S. Office).
  • Workplace Hazardous Material Information System (W.H.M.I.S.).
  • Bondable.
  • Clean Driving Record.
  • Food handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeContract WorkFull Time

Work Location

On-Site

Important To Me

Flexible work hoursWork from home optionPaid time off4-day work weekPersonal development programsTeam Building / Company RetreatsWork-life balance

Timeline

Screener/Reception

Harmony Hill Retirement Community Residence 2 Years

Manager

Pretty Valley 2.5 Years

Office

Great Atlantic & Pacific Co. (Now Metro) 16+ Years

Customer Service

Great Atlantic & Pacific Co. (Now Metro) 16+ Years

Cashier

Great Atlantic & Pacific Co. (Now Metro) 16+ Years

Other

Great Atlantic & Pacific Co. (Now Metro) 16+ Years
Verna Pherrill