VERNA LIANA TICSAY
Brampton,ON
Summary
- CPA candidate looking to build an accounting/finance career . Accomplished and result-oriented professional with sound business acumen and critical mindset who consistently meets deadlines and successfully manage multiple priorities. Fast learner with a great ability to adapt to changing policies and procedures.
Overview
12
12
years of professional experience
Work History
HR Specialized Analyst
TD BANK
04.2023 - Current
- Administer deferred compensation award of executives, liaising with the external tax consultant partner KPMG regarding the tax treatment of special handling transactions
- Provide specialized HR related research, evaluation, operations and reporting to support and advise businesses, analyzing and supporting the development and design of HR solutions
- Conduct analysis, evaluation, assessment and review of business initiatives related to HR
- Liaise with internal/external partners, organize meetings/events or facilitate learning sessions/presentations for dissemination of information
- Identify and implement opportunities for improvement to process, tools, fine-tuning forms, tracking, reporting, etc
- For the functions supported
- Develop and/or prepare applicable HR standards and metrics within the area of specialty, in collaboration with partners and stakeholders for assigned businesses
- Support the development of enterprise HR policies, programs or the delivery of these programs via specialized HR functional areas or program administration units
- Coordinate and lead policy-related meetings and address any implementation concerns.
HR COORDINATOR III
TD BANK
11.2017 - 03.2023
- Administer stock option exercised by executives, liaising with the external tax consultant partner KPMG regarding the tax treatment of special handling transactions
- Review internal account and conduct required monthly accounting activities (accruals, reconciling GL entries) to ensure the full representations of financials for each reporting period
- Efficiently process manual calculation of pension contributions for TD and TDI employees and those on Expatriate assignments, while adhering to established department Service Level Agreement
- Effectively support employees with general Pension inquiries; liaising with our business partners and vendors as required
- Ensure prompt and thorough resolution of complex issues by engaging partners and stakeholders as required, escalating as necessary, and ensuring closure of issues or escalations in a timely manner
- Act as a subject matter expert for Employee Programs for the enterprise in partnership with the HR Contact Centre, Centres of Expertise, and business partners
- Strive for operational excellence by identifying and executing process improvements within the department
- Responsible for providing monthly reports to management regarding every HR department's employee capacity and team's initiatives
- Develop productivity and work in progress tracker to easily monitor the department's efficiency and volume
- Assign and monitor the team's workflow and ensure that all core tasks are processed within SLA.
LEAD OPERATION OFFICER
TD BANK
04.2017 - 11.2017
- Supports a team of 15 employees and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met
- Address operational issues to support performance management and process improvements
- Assign and monitor the overall workflow ensuring all the required processing is completed
- Works closely with both internal and external partners to manage, support and provide prompt resolution on escalations as well as provide additional guidance and knowledge as needed
- Perform ad-hoc reporting/analysis as required
- Demonstrate TD's Guiding Principles and Leadership Profile in day-to-day activities.
REGULATORY COMPLIANCE OFFICER
TD BANK
10.2015 - 04.2017
- Review new Small Business Banking accounts documents and signing authority changes for accuracy
- Ensure that all information required adhere to AML/KYC/KYB compliance, inclusive of internal and external legal documentation, and provincial/jurisdictional requirements
- Ensure all required processing and inquiries are fulfilled meeting Service Level Agreements
- Ensure work volumes are processed accurately and effectively on a day-to-day basis minimizing risk to the Bank and negative impact to customers.
OPERATIONS SERVICING OFFICER
TD BANK
09.2012 - 09.2015
- Responsible for investigating customers for Canada Revenue Agencies and Social Services
- Retrieved information from different sources and making sure that all documentations are accurate
- Support the team by assigning Production Orders and Requirement for Information files and escalating any concerns
- Responsible for training new hires on all the processes within the department
- Able to prioritize, multi-task and adhere to deadlines while working efficiently both independently and as part of the team
- Extensive use of MS Excel for client account statements and transactions.
Education
CPA PROFESSIONAL EDUCATION PROGRAM -
CHARTERED PROFESSIONAL ACCOUNTANT ONTARIO
03.2024
CGA PROGRAM -
CERTIFIED GENERAL ACCOUNTANT
08.2014
COMMERCE DEGREE -
UNIVERSITY OF TORONTO MISSISSAUGA
06.2010
Skills
- Successfully passed 2022 CPA CFE exam
- Detail-oriented, focused and self-motivated
- Team player with leadership skills
- Strong interpersonal skills
- Proficient with Microsoft Word, PowerPoint and Excel
- Analytical and problem-solving skills
- Superior research skills
- PeopleSoft/Workday Knowledge
- Financial Statement Analysis
Awards
- 2022 League of Excellence Recipient
- 2020 League of Excellence Recipient
- 2014 TD DELITE Recipient
- 3rd Quarter DELITE Breakfast of Champions winner
Languages
English
Timeline
HR Specialized Analyst
TD BANK
04.2023 - Current
HR COORDINATOR III
TD BANK
11.2017 - 03.2023
LEAD OPERATION OFFICER
TD BANK
04.2017 - 11.2017
REGULATORY COMPLIANCE OFFICER
TD BANK
10.2015 - 04.2017
OPERATIONS SERVICING OFFICER
TD BANK
09.2012 - 09.2015
CPA PROFESSIONAL EDUCATION PROGRAM -
CHARTERED PROFESSIONAL ACCOUNTANT ONTARIO
CGA PROGRAM -
CERTIFIED GENERAL ACCOUNTANT
COMMERCE DEGREE -
UNIVERSITY OF TORONTO MISSISSAUGA
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