Verna Kienlen
Red Deer,AB
Summary
With over 35 years in the customer service industry, as well as many other qualifications detailed in my resume, I feel I would make a great asset to your team. To add to my customer service skills, I have also dealt with shipping and receiving, merchandising and other various duties in my key holder positions. Although I have not worked in a cashier role in the past few years, I can assure you that I am still confident in my abilities and take pride in my work.
I have been able to work alone as well as supervise a team. I have dealt with tight deadlines daily.
I am punctual and dependable and have great attention to detail. I have my own reliable transportation, and am available to work and required shift.
If you have any questions or concerns please don't hesitate to contact me.
Thank you for considering my application.
Sincerely, Verna Kienlen
Overview
18
18
years of professional experience
Work History
Deli Clerk
Sinnott's Independent
Red Deer, AB
09.2021 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Learned other teammates' work tasks to train as backup.
- Created appealing food arrangements for party trays and specialized orders.
- Planned work for deli team to optimize coverage for busy periods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Operation of Deep fryer,meat slicer, combi oven, wrappers, weigh scales, printers, Sap operating system.
- Supervised staff
Grocery Associate
Sinnott's Independent
Red Deer, AB
09.2017 - Current
- Labeled, stocked and inventoried department merchandise, checking product quality to promote freshness, review sell-by dates and taking appropriate action to discard expired product.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Monitored thermometers for proper temperatures in cases and coolers, adjusting equipment as necessary and maintaining temperature logs to show safe storage practices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Completed regular cycle counts and inventory audits.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Key holder, shipping and recieving, unloading transport trucks, staging skids in proper departments. As well as many other duties.
Bakery Clerk
Market Street Grocery Store
Vulcan, AB
10.2016 - 04.2017
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Wrapped, boxed and weighed bakery department products.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Grounds Maintenance Worker
Little Bow Resort
Vulcan County, AB
05.2005 - 04.2016
- Operated mowers, electric clippers and edgers and maintained fresh and groomed grounds for guest enjoyment.
- Maintained grounds tools and equipment free from mechanical or safety defects and in top operating condition.
- Cultivated and beautified park grounds and facilities through pruning, weeding and fertilizing across 66 acres.
- Cultivated and beautified park grounds and facilities through pruning, weeding and fertilizing across 66 acres.
- Cultivated and beautified park grounds and facilities through pruning, weeding and fertilizing across 66 acres.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Completed preventive maintenance on equipment such as lawnmowers, fountains and sprinkler systems to save money and prevent costly repairs.
- Communicated with landowners about ground conditions, budgets and repair requirements.
- Assembled, installed and repaired wiring, electrical components and plumbing systems and kept grounds systems safe, up-to-date and usable.
Education
GED -
Coronation School
Coronation, AB06.1982
Skills
- Proper Storage Procedures
- Register Operations
- Stocking and Replenishing
- Covid Symptom Screening
- Dependable and Cooperative
- Food Production Processes
- Food Preparation and Safety
- Teamwork and Collaboration
- Time Management
- Adaptability and Flexibility
- Equipment Troubleshooting and Maintenance
- Daily Food Preparation
- Inventory Counts
- Customer Service
- Temperature Assessments
- Food Preparation
- Heavy Lifting
- Cleanliness and Sanitation
- Weights and Measurements
- Ordering Procedures
- Food Packaging and Labeling
- Platter and Tray Preparation
- Cleaning and Sanitizing
- Rotation Procedures
- Temperature Monitoring
- Honesty and Integrity
- Inventory Rotation
- Team Player
- Resolving Complaints
- Slicer Operation
Timeline
Deli Clerk
Sinnott's Independent
09.2021 - Current
Grocery Associate
Sinnott's Independent
09.2017 - Current
Bakery Clerk
Market Street Grocery Store
10.2016 - 04.2017
Grounds Maintenance Worker
Little Bow Resort
05.2005 - 04.2016
GED -
Coronation School