VERINA GOBRAN
Oshawa,ON
Summary
Detail-oriented student with strong technical skills and the ability to learn concepts quickly. Enthusiastic University graduate with excellent communication skills and strong motivation to succeed. Excellent research, time management and problem-solving skills. Highly organized with the ability to manage multiple projects and consistently meet deadlines. Skilled worker offering expertise in resolving issues in a timely and accurate manner. Adept at building customer loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Server
Stella's Cafe and Resturant
2021.08 - 2023.09
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Received Employee of The Month twice
Supervisor/Leadership Member
CanU Canada
2022.10 - 2023.03
- Applied strong leadership talents and problem-solving skills to maintain efficiency and organize workflows among youth and other leaders.
- Resolved issues among youth using appropriate conflict resolution methods, and adjusted rules to meet changing needs.
- Communicated with organization to provide any updates in our group or on our bus.
- Applied positive behavior management techniques with children to enhance social interactions and emotional development.
- Introduced CanU youth to the dream of post-secondary education while participating alongside them in the different learning experiences.
- Maintained main goal of CanU which is to inspire hope, confidence and action in our participating youth.
Barista
Stella's Restaurant
2019.08 - 2021.08
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 45 minutes while all equipment after every use.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like jam jars and pastries
- Accurately took hundreds of to-go and special orders via phone daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Elevated customer loyalty by using strong problem-solving skills and friendliness to resolve customer problems.
Supervisior
Stella's Cafe and Bakery
2017.07 - 2019.07
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Completed documentation and logs each day and generated weekly reports detailing activities.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Accurately logged all daily shipping and receiving orders.
- Communicated clear expectations and goals to each team member.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Helped drive sales goals and achieve monthly quotas.
- Performed diversified functions with minimal oversight, including inventory counting, tails counting, and logs.
FOH Barista and Sales Associate
Stella’s Cafe and Bakery
2016.11 - 2018.07
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Marketed bakery products to customers and provided information on ingredients.
- Provided Coffee, Latte and seasonal drinks for customers
- Frosted and iced cinnamon buns, and sweet danishes.
- Operated bakery equipment including bread slicers daily.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Offered every customer exceptional service and learned regular customers' preferences.
- Greeted customers and helped with product questions, selections, and payment for purchases.
Career Development Assistant
Durham College
2024.01 - Current
- Implemented creative social media campaigns..
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Promoted the Career Development office and services to fellow students
- Assist with planning, facilitation and promotion many events including job fairs and career events.
- Provided design support with content for promotional materials
Education
Honours Bachelor of Paralegal - Paralegal
Durham College
Oshawa, ON04.2026
Bachelor of Honours Science - Psychology
University of Manitoba
Winnipeg 04.2021
High School Diploma -
Shaftesbury High Scool Winnipeg
Winnipeg, MB2016
Skills
- Extremely organized.
- Strong lead development skills.
- Microsoft Office, Excel, PowerPoint proficiency.
- Quick learner and attention to detail
- Strong verbal communication.
- Excellent negotiating tactics.
- Analytical skills
- Team leadership
- Fluent in English and Arabic
- Team building expertise
- Strong conflict resolution skills
- Consistently meets sales goals
- Positive and friendly
Accomplishments
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
- Promoted to Supervisor after only a year of employment.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Customer Service
Extra-curriculum
Egyptian Coptic Festival Heritage Festival January 2012- Present
- Planning festivals and summer activities working as a community member. Participating in the development of operational plans for the Coptic Festival and summer activities.
- Welcoming and instructing audience in regarding procedures during community activities. Performing and Presenting in the activities of the festival.
Bible study teaching and translation September 2018 - Present
- Guide and enlighten members of the congress about lessons and symbols found in a chapter of the Bible every month.
- Translate and interpret the meetings to new-comers.
CanU Organization September 2018 - February 2023
- Working directly with children to inspire hope and confidence
- Empowering young children and teenagers to see the opportunities provided for their post-secondary education through the different programs they choose to attend.
Anba Abram Service-Food Bank November 2020- Present
- Restocking and organizing food shelves.
- Distributing food on 160+ families
- Maintaining, assigning numbers and organizing lines in order to provide every family with equal portions
Victoria Hospital May 2015-June 2019
- Helping patients in being as comfortable as possible.
- Bringing magazines, books, and newspaper for entertainment. Finishing work Papers for staff.
- Counting inventories and checking on items received for patients' entertainment weekly.
We-Day October 2014 & November 2015
- Crowed Pumping the audience.
- Teaching audience the dances and maker sure they are engaged with cheers.
- Instructing the audience where to sit.
Youth Advisory Council (YAC) in Winnipeg Public Library September 2014 - May 2016
- Help plan programs and events
- Assisting in events run by the Winnipeg Library for younger children and teens.
- Provide input and content for the teen website.
- Share books and recommend new ones.
- Provide input on the design and layout of teen spaces.
Vital Pharmacy May 2014- September 2016
- Assisting the customers in finding what they need. Organizing Doctor's folders
Helping the doctor in taking the patient's prescription
Timeline
Career Development Assistant
Durham College
2024.01 - Current
Supervisor/Leadership Member
CanU Canada
2022.10 - 2023.03
Server
Stella's Cafe and Resturant
2021.08 - 2023.09
Barista
Stella's Restaurant
2019.08 - 2021.08
Supervisior
Stella's Cafe and Bakery
2017.07 - 2019.07
FOH Barista and Sales Associate
Stella’s Cafe and Bakery
2016.11 - 2018.07
Honours Bachelor of Paralegal - Paralegal
Durham College
Bachelor of Honours Science - Psychology
University of Manitoba
High School Diploma -
Shaftesbury High Scool Winnipeg
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