Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Verena Conti

Carlsbad

Summary

Dynamic Room Attendant with a proven track record at Omni Hotels & Resorts, excelling in guest room cleaning and inventory management. Recognized for delivering exceptional customer service and implementing effective sanitation practices, ensuring a pristine environment that enhances guest satisfaction. Committed to maintaining safety standards while achieving operational efficiency.

Overview

3
3
years of professional experience

Work History

Room Attendant

Omni Hotels & Resorts
Carlsbad
04.2022 - Current
  • Reported lost-and-found items promptly to the supervisor or manager on duty.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
  • Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.
  • Managed linen cart by keeping neat and organized.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Reported damage or theft of hotel property to management.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.

Education

High School Diploma -

Jordan And Wilson High School
Long Beach, CA
06-1990

Skills

  • Guest room cleaning
  • Inventory management
  • Sanitation practices
  • Customer service
  • Safety procedures
  • Deep cleaning techniques

References

References available upon request.

Timeline

Room Attendant

Omni Hotels & Resorts
04.2022 - Current

High School Diploma -

Jordan And Wilson High School

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Verena Conti