Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
References
Work Availability
Listening to music
Timeline
Generic
Verena Ayad

Verena Ayad

Vaughan,ON

Summary

Enthusiastic and focused on providing efficient, accurate and high-quality support. Experienced in fast-paced, client-focused environments, communications with ease in stimulating and challenging environments, and professionally handling huge volumes of phone calls.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist Volunteer

Vaughan Medical Clinic
Vaughan, ON
02.2024 - Current
  • Greeting visitors and providing them with assistance.
  • Providing administrative support such as filing, data entry, photocopying and faxing documents.
  • Ensuring that all health and safety regulations were adhered to in order to maintain a safe working environment.
  • Updating databases with new information related to customer accounts, contact details.
  • Greeting and checked in patients, updating patient information in computer system.
  • Assisting with filing of medical records and documents, maintaining accurate electronic files.

Program Assistant

Community Centre
Vaughan, ON
05.2022 - 08.2023
  • Provided excellent customer service through a safe and enjoyable program
  • Ensured the safety and well-being of participants during the program hours
  • Ensured the set-up and take down of equipment
  • Recorded participant attendance at the end of all shifts and forwarded it to Community Centre Lead for statistical purposes
  • Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
  • Maintained detailed records of all program activities, data collection, and evaluation results.
  • Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.

Early Learning Facilitator

YMCA Of Greater Toronto Area
Thornhill, ON
12.2022 - 06.2023
  • Ensured all children and youth programs provide quality care, service and support to the participants and their families
  • Understood and complied with provincial, municipal, and YMCA child care licensing policies and procedures
  • Planned and implemented a consistent child-centered program in accordance with YMCA curricula Playing to Learn and A Place to Connect
  • Attended required curriculum training and all other relevant professional development opportunities necessary for the position
  • Maintained qualifications and certifications as required by the YMCA and provincial standards
  • Completed required documentation of children's development and interactions
  • Cleaned and sanitized child care spaces, focused on frequently touched surfaces, equipment, toys, and any other areas or items deemed necessary, followed YMCA health and safety protocols and procedures

Emotional Support (Volunteer)

Certified Listeners Society
Burlington, ON
06.2021 - 06.2022
  • Responded to emotional support to people seeking help on our online chat platform
  • Provided immediate and confidential support (chat, etc.) while strictly following agency protocol
  • Assessed clients needs and referrals to appropriate services to ensure person's safety
  • Worked with callers/chatters, volunteers, and staff in a respectful and professional manner
  • Listened to callers empathically to provide them moral support in understanding their issues impartially.

Delivery Courier

Skip The Dishes
05.2021 - 02.2022
  • Accepted orders from the App
  • Made sure to follow the restaurant instructions and customer's requests before delivering the food
  • Picked up the order from the restaurant, matched order numbers before delivery, then delivered to the customer's location.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.

Urban Rez Solutions, Toronto, ON

Student Placement
Scarborough
01.2020 - 06.2020
  • Facilitated workshops for youth dealing with the criminal justice system
  • Conducted asset mapping around the Rexdale area
  • Worked on several types of projects such as Ounce of Prevention
  • Attended community meetings on behalf of the agency.
  • Developed comprehensive plans for the development of urban communities, incorporating economic, environmental, social, and transportation considerations.
  • Researched best practices in urban planning and applied them to current projects.

Vaughan Welcome Center Immigrant Services, Concord, ON

Student Placement
Vaughan, ON
09.2018 - 04.2019
  • Performed community research for Vaughan area
  • Shadowed settlement counselors while they were helping clients
  • Facilitated English Circle Conversation for a group of ESL students
  • Helped clients around the resources area
  • Interpreted conversations for clients from English to Arabic.
  • Provided directions to visitors regarding locations of various departments within the building.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.

Admin Assistant at ACCT

Arab Community Center of Toronto, Etobicoke, ON
06.2018 - 08.2018
  • Prepared intake forms and received phone calls
  • Organized, printed, photocopied, and stored client files in the filling room
  • Helped with the Homework Club
  • Conducted an over the phone translations for the clients
  • Helped with setting up stations at the ACCT's annual summer picnics
  • Transferred clients to the settlement counselors through the phone.
  • Organized and maintained filing systems for documents and records.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.

Arab Community Center, Etobicoke ON

Student Placement
Etobicoke, ON
01.2018 - 04.2018
  • Facilitated intakes and responded to phone calls
  • Shadowed counselors while they are helping clients with applications and observed how they interact and handle different situations
  • Completed filing, printing, and photocopying documents.
  • Oversaw daily operations of the center including staffing, scheduling, and customer service.
  • Participated in community events such as health fairs or festivals to promote the center's mission.

Cashier-Front Store

Tim Horton's
Vaughan, ON
06.2017 - 08.2017
  • Welcomed customers, served beverages, and helped them solve any concerns about their orders despite the hectic pace
  • Managed cashier duties; closing/opening cash and making transactions daily
  • Kept the front area as well as our machines clean and well maintained.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.

Waitress

DA VINCI BANQUET HALL
Vaughan, ON
06.2017 - 07.2017
  • Served my assigned tables with enthusiasm and professionalism
  • Greeted customers with a smile and made sure they were satisfied with their order
  • Ensured the held events ran smoothly and maintained clean tables.
  • Assisted in seating guests at tables or booths.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Assisted other wait staff members in times of heavy customer traffic.

Teen Library Volunteer

Ansley Grove Library
Maple, ON
12.2014 - 11.2014
  • Answered questions and provided complete information regarding books that customers needed
  • Assembled and maintained an organized bookshelf.
  • Organized and shelved materials according to library standards.
  • Updated shelves with new releases from publishers and authors.

Camp Leader at Church Camp (volunteer)

St. Paul the Anchorite Coptic Orthodox Church
London, ON
07.2013 - 07.2013
  • Provided care and instructions to the campers, supervised their outdoor play time, and ensured their safety
  • Helped organize the camp activities and made sure all the plans run as scheduled.
  • Provided guidance and support to campers during activities.
  • Organized and facilitated a variety of recreational activities, including sports, crafts, games, and field trips.
  • Ensured the safety of campers at all times through active supervision.
  • Developed positive relationships with parents and guardians to ensure their satisfaction with camp operations.
  • Assisted with meal preparation and clean-up duties for snack time or lunchtime.
  • Engaged children in interactive activities and organized arts and crafts, sports games and field trips.

Education

Honors Bachelor of Community Development Degree -

Humber College
Etobicoke, ON
04-2021

Social Service Worker Diploma- Immigrants and Refugees -

Seneca College
North York, ON
04-2019

Skills

  • Experienced in fast-paced, client-focused environments, communications with ease in stimulating and challenging environment, and professionally handling huge volume of phone calls
  • Works well under pressure and to tight deadlines with great ability to multi-task
  • Excellent communicator, team player, time manager, and an outside the box thinker in problem solving and prioritizing tasks
  • Excellent computer skills (Word, Excel, PPT, etc), fast typing ability, e-learning and online communication
  • Ability to adapt and work remotely from home
  • Full G Driving License, open to the idea of driving and work in areas far away from home even to relocate
  • Languages: Fluent in Arabic and English

Languages

English
Full Professional
Arabic
Native/ Bilingual

Affiliations

  • Passionate about music, ancient Egyptian art, history, and museums. I enjoy outdoor activities such as walking and jogging.

Certification

  • Principles of Healthy Child
    Development - High Five
    Training February 10 2024
  • Registered with the College of
    Social Workers and Social
    Service Workers OCSWSSW

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Listening to music

Love to Sing along with the music I listen to, usally listens to Arabic and English songs.

Timeline

Front Desk Receptionist Volunteer

Vaughan Medical Clinic
02.2024 - Current

Early Learning Facilitator

YMCA Of Greater Toronto Area
12.2022 - 06.2023

Program Assistant

Community Centre
05.2022 - 08.2023

Emotional Support (Volunteer)

Certified Listeners Society
06.2021 - 06.2022

Delivery Courier

Skip The Dishes
05.2021 - 02.2022

Urban Rez Solutions, Toronto, ON

Student Placement
01.2020 - 06.2020

Vaughan Welcome Center Immigrant Services, Concord, ON

Student Placement
09.2018 - 04.2019

Admin Assistant at ACCT

Arab Community Center of Toronto, Etobicoke, ON
06.2018 - 08.2018

Arab Community Center, Etobicoke ON

Student Placement
01.2018 - 04.2018

Cashier-Front Store

Tim Horton's
06.2017 - 08.2017

Waitress

DA VINCI BANQUET HALL
06.2017 - 07.2017

Teen Library Volunteer

Ansley Grove Library
12.2014 - 11.2014

Camp Leader at Church Camp (volunteer)

St. Paul the Anchorite Coptic Orthodox Church
07.2013 - 07.2013

Honors Bachelor of Community Development Degree -

Humber College

Social Service Worker Diploma- Immigrants and Refugees -

Seneca College

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Verena Ayad