VERANIA RIVAS
440 Richards St ,CA, Vancouver
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
Work History
Assistant Kitchen Manager
Ivanhoe Pub
Vancouver, BC
05.2024 - Current
- Generated positive word-of-mouth referrals from satisfied customers leading to an increase in repeat business.
- Boosted customer satisfaction by implementing innovative food and beverage offerings, and improving service standards.
- Oversaw seamless front-of-house operations including reservation management, hostess duties, and table allocation techniques for maximum capacity utilization.
- Increased overall revenue with effective cost control measures and strategic marketing initiatives.
- Developed strong relationships with local vendors to negotiate favorable pricing and ensure consistent supply of high-quality products.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer experiences.
- Enhanced employee performance through regular training sessions, staff evaluations, and constructive feedback.
- Collaborated with chefs to develop seasonal menus that catered to diverse customer preferences while maintaining profitability.
- Correctly calculated inventory and ordered appropriate supplies.
Server
Howling Rabbit Beerworks
07.2022 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Waitress/hostess
Kumori Sushi & Teppanyaki
McAllen, Tx
01.2019 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Bartender
Quinta Ronda
McAllen, Tx
01.2021 - 01.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
Head Bartender
The District of Mcallen
McAllen, Tx
01.2020 - 01.2022
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
Bartender/cocktail Waitress
TEXAS CARD HOUSE
McAllen, TX
01.2019 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Waitress/bartender
Fusion Beach Hotel, Playa Del Carmen
Playa Del Carmen, Mx
01.2016 - 01.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Applied Science -
South Texas College
Mcallen, Texas07.2014
High School Diploma -
South Texas College ISD
Edinburg, Texas07.2014
Skills
- Spanish/English
- Financial research
- Customer Data Confidentiality
- Computer skills
- Billing and Payment Processing
- Excel
- Multitasking
- Customer service
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Food Preparation
- Health and safety compliance
- Staff Management
- Scheduling Coordination
- Menu development
- Social Media Promotion
- Inventory control and record keeping
- Food Service Background
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Kitchen Manager
Ivanhoe Pub
05.2024 - Current
Server
Howling Rabbit Beerworks
07.2022 - 09.2024
Head Bartender
Quinta Ronda
01.2021 - 01.2022
Head Bartender
The District of Mcallen
01.2020 - 01.2022
Waitress/hostess
Kumori Sushi & Teppanyaki
01.2019 - 01.2022
Bartender/cocktail Waitress
TEXAS CARD HOUSE
01.2019 - 01.2020
Waitress/bartender
Fusion Beach Hotel, Playa Del Carmen
01.2016 - 01.2018
Associate of Applied Science -
South Texas College
High School Diploma -
South Texas College ISD