Verah-Ninia Lucien
Ottawa,ON
Summary
Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty and advanced skills in Microsoft Suite (Word, PowerPoint,Excel,Microsoft teams and Outlook)
Overview
6
6
years of professional experience
Work History
Sales associate
Children's place
09.2017 - 10.2019
- Assist customers with finding their clothing
- Process payments and orders
- Replenish clothing on the sales floor
- Suggest products based on customer needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Coffee specialist
Millenium 1 Solutions
10.2019 - 04.2021
- Greet and provide customer service to clients
- Process orders and payments
- Input data into the system.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Bilingual Customer Service Agent
LifeWorks
04.2021 - 07.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided information regarding pension and benefits
Tenancy Support Administrator -student
Ottawa Community Housing
07.2023 - 01.2024
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Gathered, organized and input information into digital database.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed office inventory levels
Call Center Customer Service Representative
Ottawa Community Housing
01.2024 - Current
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted in completing emergency calls and maintenance orders
Education
High School Diploma -
École Secondaire Catholique Franco-Cité
Ottawa, ON06.2017
Post-Degree Certificate - Pre-Health Sciences
Algonquin College
Ottawa, ON04.2020
Advanced Diploma - Child And Youth Care
Algonquin College
Ottawa, ON04.2024
Skills
- Inbound Phone Call Management
- Communicating with clients
- Relationship Building
- Computer Skills
- Service standard compliance
- Database Research
- Call Center Operations
- Customer Service
- Work Prioritization
Skills Interests
- Driver's license
- Standard First aid/ CPR level C
References
Available upon request
Languages
English
French
creole
Additional Information
Co
Timeline
Call Center Customer Service Representative
Ottawa Community Housing
01.2024 - Current
Tenancy Support Administrator -student
Ottawa Community Housing
07.2023 - 01.2024
Bilingual Customer Service Agent
LifeWorks
04.2021 - 07.2023
Coffee specialist
Millenium 1 Solutions
10.2019 - 04.2021
Sales associate
Children's place
09.2017 - 10.2019
High School Diploma -
École Secondaire Catholique Franco-Cité
Post-Degree Certificate - Pre-Health Sciences
Algonquin College
Advanced Diploma - Child And Youth Care
Algonquin College
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