Vera Wai Ting Ha
Vancouver,Canada
Summary
Dedicated professional with expertise in customer relations, administration, events and media production. Trilingual in English, Cantonese, and Mandarin, demonstrating strong interpersonal and communication skills. Proven ability to quickly adapt and deliver high-quality service while fostering positive relationships in diverse environments.
Overview
19
19
years of professional experience
Work History
Stage Manager
7/13 and Pablo Production
02.2006 - 05.2006
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Enforced safety measures due to potential stage equipment hazards.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Streamlined communication between departments for smoother rehearsal and production processes.
- Organized rehearsals schedules, maximizing productivity and minimizing conflicts among cast members and crew.
- Worked with director to develop effective use of rehearsal times.
- Collaborated with technical crew and cast to safeguard presentation of artistic vision.
TV Producer
Fairchild Television
01.2007 - 01.2021
- Produced and managed television programs targeting multicultural audiences.
- Collaborated with production teams to create engaging, high-quality content.
- Developed innovative show concepts to enhance viewer engagement.
- Coordinated production meetings and optimized shooting schedules.
- Supervised entire production process for TV programs and live performances.
- Managed stage operations for live shows to ensure seamless execution.
- Developed strong relationships with network executives and stakeholders, maintaining open lines of communication throughout the production process.
- Full-time
Stage Manager
Dramaone
05.2014 - Current
- Oversaw execution of technical cues during live performances for seamless scene transitions.
- Enforced safety measures addressing potential hazards from stage equipment.
- Managed resources to ensure timely setup and breakdown of stage equipment.
- Maintained detailed records of blocking notes, prop placements, and costume changes for performance continuity.
- Collaborated with directors and producers to realize artistic vision for productions.
- Demonstrated leadership under pressure while prioritizing team well-being.
- Streamlined interdepartmental communication to enhance rehearsal and production efficiency.
- Organized rehearsal schedules to maximize productivity and minimize conflicts among cast and crew.
- Work by project
Taxpayer Services Agent
Canada Revenue Agency
01.2021 - 06.2023
- Provided customer service and support to taxpayers regarding inquiries and filings.
- Assisted in resolving tax-related issues with professionalism and efficiency.
- Full-time
Appeals Officer
Canada Revenue Agency
06.2023 - 03.2025
- Reviewed and assessed appeals from taxpayers, ensuring compliance with regulations.
- Provided clear communication and guidance on tax policies and procedures.
- Maintained meticulous records and case documentation.
- Full-time
Respiratory Therapy Booking Clerk
Burnaby Hospital
01.2024 - Current
- Schedules and books appointments for patients in the Respiratory Therapy department.
- Performs secretarial duties such as receiving visitors, providing information, directing patients to the appropriate area, answering the telephone and routine inquiries.
- Performs timekeeping, secretarial, clerical, and reception duties for the Respiratory Therapy department.
- Casual
Education
Bachelor of Fine Arts - Contemporary Arts - Theatre Major
Simon Fraser University
Burnaby, BC01.2006
University Transfer Program - undefined
Douglas College
New Westminster, BC01.2002
High School Diploma - undefined
John Oliver Secondary School
Vancouver, BC01.1998
Skills
- Customer Service
- Organized and promoted special programs for non-profit organizations
- Strong ability to communicate effectively with diverse populations
- Provided translation services (Chinese to English) in multicultural programs
- Administrative & Technical Skills
- Proficient in Microsoft Word, Excel, and Adobe Premiere
- Experienced in managing social media platforms (Facebook, Instagram, Tiktok)
- Skilled in event planning, program design, and promotional displays (Canva)
- Experienced in minute-taking
- Professional Attributes
- Strong multitasking abilities, able to manage multiple priorities efficiently
- Highly motivated and proactive in assuming responsibilities
- Excellent team player with the ability to work with individuals of diverse backgrounds
- Patient and attentive, with a passion for working with animals, children and seniors
Personality
- A driven and creative problem-solver
- Empathetic and focused on building strong relationships with donors, colleagues, animals, and others
- Effective communicator, team player, and compassionate
- Flexible yet confident in your expertise and abilities in the role
Additional Work Experience
Stage & Production Management Roles Stage Manager – Wreckage (On tour: Vancouver to Kamloops, BC) – 2007 Production Coordinator – The Drive of Life, Chine Promotions Inc. & TVB (HK) – 2006 Assistant Stage Manager – This Is Our Youth, Twenty Something Theatre – 2006 Stage Manager – Cherry Docs, 7/13 and Pablo Production – 2006 Marketing & Administration Roles Advertising & Marketing Team (Part-time) – Ming Pao, Richmond, BC – 2006 Circulation Team (Part-time) – Ming Pao, Richmond, BC – 2005 Receptionist & Assistant (Part-time) – Edward Wong Physiotherapy Clinic, Vancouver, BC – 2001-2006 Interviewer (Summer Job) – United Chinese Community Enrichment Services Society, Vancouver, BC – 2001
Timeline
Respiratory Therapy Booking Clerk
Burnaby Hospital
01.2024 - Current
Appeals Officer
Canada Revenue Agency
06.2023 - 03.2025
Taxpayer Services Agent
Canada Revenue Agency
01.2021 - 06.2023
Stage Manager
Dramaone
05.2014 - Current
TV Producer
Fairchild Television
01.2007 - 01.2021
Stage Manager
7/13 and Pablo Production
02.2006 - 05.2006
University Transfer Program - undefined
Douglas College
High School Diploma - undefined
John Oliver Secondary School
Bachelor of Fine Arts - Contemporary Arts - Theatre Major
Simon Fraser University
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