VERA SAMUEL
Cordinator
clarenc rockland,Ontario
Summary
. Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes residents' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly.
Overview
14
14
years of professional experience
Work History
Client Service Representative
TD CANADA TRUST BANK
06.2022 - Current
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced clients to available online resources and services to increase convenience.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
Research Interviewer (Contract)
R.A. MALATEST & ASSOCIATES
03.2022 - 06.2022
- Contacted individuals by telephone or in-person and explained the purpose of the study.
- Asked questions following the outline of questionnaires and surveys.
- Checked information gathered for completeness and accuracy.
- Conducted routine reviews of data collected to ensure accuracy and validity of whats has been captured.
- Complied interview responses and other data into systems for reports and lists for further analysis by research.
- Established contact for interview by telephone or in person.
- Conducted interview following the outlines of questionnaires and survey
- Recorded answers on paper or enter directly into computer database
- Followed computer-assisted interview modules
- Checked information gathered for completeness and accuracy
- Coded information collected and enter data into databases
- Conducted routine statistical analysis of the data
- Compiled interview and other data into reports and lists
- Performed general office duties
Medical Assistant Receptionist
CAREMEDICS CLINIC
01.2020 - 01.2021
- Send consultants medical or other files necessary for the completion of the service.
- Received and directed examinees and assist them with forms completion where necessary.
- Create assessment files, receive and file case documentation, and ensuring the appropriate service is being provided.
- Confirmed booked and maintained service schedules using EMR.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated & triaged patient.
- Distributed incoming mail and post outgoing mail daily.
- Coordinated courier deliveries and pickups.
- Helped patients complete necessary medical forms and documentation.
- Maintain accurate records of postage meter, fax machine and copier usage.
- Word process a variety of documents, forms, and report data as required.
- Book patients appointment
- Provide administrative and clerical support to consultants, management and staff.
- Developed and encouraged Client and Assessor relationships.
Online Chat Representative
MTN Nigeria
01.2017 - 01.2021
- Provided clients support via text-based discussions, media and social media platforms(www.mtnonline.com)
- Responded to clients’ questions in a timely and accurate manner via the company’s website, email and media platforms.
- Met weekly target of selling/activating MTN's Online product and services for the customer
- Updated company database with information about technical issues and useful discussions with clients
- Set up weekly Team meetings via email, outlook, Teams, Google hangout
- Communicated with High Value customers in a professional manner via email
- Provided administrative support ensuring quality service and professionalism at every customer interaction.
- Managed efficiently in a multi-tasked environment and ensure deadlines are met
- Provided accurate, organized and efficient administrative support to customers.
Inbound/Outbound Customer Care Representative
MTN Nigeria
01.2011 - 01.2016
- Greeted Customers with a friendly and professional tone
- Called 80 Customers on a 6hour shift and 160 customers on a 12 shift to update sim registration information
- Delivered product options based on customers’ needs and offered additional products based on customers profile and interest
- Suggested and Advised customers on products and services that will meet their needs.
- Applied the proper customer service technique to satisfy various customer situations
- Effectively dealt with job stress and Irate customers
- Processed customer orders and sales via CRM
- Used questioning and listening skills that supports effective telephone communication to find out what issues customers are experiencing
- Handled and resolved customer complaints
- Identified and escalated priority issues
Customer Care Representative/ Administrative Staff
CANTON CONCOURSE
01.2009 - 01.2011
- Welcomed visitors in a friendly and professional manner
- Organized weekly staff meetings.
- Screened all Incoming Calls
- First point of contact for the arrival of clients and guests
- Got details of booking from the marketing department and worked with the Hr to set up training room facility for meetings
- Answered Phone and verbal Enquiries
- Maintained an inward/outward attendance register as well as maintained the reception area.
- Provided information on company services
- Sorted and delivered incoming mail and packages according to company procedure.
Education
No Degree -
Certified Scrum Master (PSM)
01.2021
Diploma - Medical Assistant/ Ward Clerk
Willis College
Ottawa, ON2020
Bachelor of Arts - Linguistics and African Languages
University of Benin, Nigeria
NIGERIA2007
Skills
- Calendar Management
- Mobility Assistance
- Group Facilitation
- Creative Activities
- Security Monitoring
- Food Services
- Event Planning
- Medical Assistance
- Social Psychology
- Documenting Activities
- Newsletter Preparation
- Setting Up Activities
Timeline
Client Service Representative
TD CANADA TRUST BANK
06.2022 - Current
Research Interviewer (Contract)
R.A. MALATEST & ASSOCIATES
03.2022 - 06.2022
Medical Assistant Receptionist
CAREMEDICS CLINIC
01.2020 - 01.2021
Online Chat Representative
MTN Nigeria
01.2017 - 01.2021
Inbound/Outbound Customer Care Representative
MTN Nigeria
01.2011 - 01.2016
Customer Care Representative/ Administrative Staff
CANTON CONCOURSE
01.2009 - 01.2011
No Degree -
Certified Scrum Master (PSM)
Diploma - Medical Assistant/ Ward Clerk
Willis College
Bachelor of Arts - Linguistics and African Languages
University of Benin, Nigeria