Cordinator
VERA SAMUEL
TD CANADA TRUST BANK
clarenc rockland,Ontario
14
years of professional experience
. Creative Activities Assistant skilled at planning unique events and activities. Considerate listener utilizes residents' preferences to create fulfilling experiences. Celebrated for keeping activities budget-friendly.
Work History
Client Service Representative
4 Years 4 Months- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Resolved concerns with products or services to help with retention and drive sales.
- Introduced clients to available online resources and services to increase convenience.
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
Research Interviewer (Contract)
3 Months- Contacted individuals by telephone or in-person and explained the purpose of the study.
- Asked questions following the outline of questionnaires and surveys.
- Checked information gathered for completeness and accuracy.
- Conducted routine reviews of data collected to ensure accuracy and validity of whats has been captured.
- Complied interview responses and other data into systems for reports and lists for further analysis by research.
- Established contact for interview by telephone or in person.
- Conducted interview following the outlines of questionnaires and survey
- Recorded answers on paper or enter directly into computer database
- Followed computer-assisted interview modules
- Checked information gathered for completeness and accuracy
- Coded information collected and enter data into databases
- Conducted routine statistical analysis of the data
- Compiled interview and other data into reports and lists
- Performed general office duties
Medical Assistant Receptionist
1 Year- Send consultants medical or other files necessary for the completion of the service.
- Received and directed examinees and assist them with forms completion where necessary.
- Create assessment files, receive and file case documentation, and ensuring the appropriate service is being provided.
- Confirmed booked and maintained service schedules using EMR.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated & triaged patient.
- Distributed incoming mail and post outgoing mail daily.
- Coordinated courier deliveries and pickups.
- Helped patients complete necessary medical forms and documentation.
- Maintain accurate records of postage meter, fax machine and copier usage.
- Word process a variety of documents, forms, and report data as required.
- Book patients appointment
- Provide administrative and clerical support to consultants, management and staff.
- Developed and encouraged Client and Assessor relationships.
Online Chat Representative
4 Years- Provided clients support via text-based discussions, media and social media platforms(www.mtnonline.com)
- Responded to clients’ questions in a timely and accurate manner via the company’s website, email and media platforms.
- Met weekly target of selling/activating MTN's Online product and services for the customer
- Updated company database with information about technical issues and useful discussions with clients
- Set up weekly Team meetings via email, outlook, Teams, Google hangout
- Communicated with High Value customers in a professional manner via email
- Provided administrative support ensuring quality service and professionalism at every customer interaction.
- Managed efficiently in a multi-tasked environment and ensure deadlines are met
- Provided accurate, organized and efficient administrative support to customers.
Inbound/Outbound Customer Care Representative
5 Years- Greeted Customers with a friendly and professional tone
- Called 80 Customers on a 6hour shift and 160 customers on a 12 shift to update sim registration information
- Delivered product options based on customers’ needs and offered additional products based on customers profile and interest
- Suggested and Advised customers on products and services that will meet their needs.
- Applied the proper customer service technique to satisfy various customer situations
- Effectively dealt with job stress and Irate customers
- Processed customer orders and sales via CRM
- Used questioning and listening skills that supports effective telephone communication to find out what issues customers are experiencing
- Handled and resolved customer complaints
- Identified and escalated priority issues
Customer Care Representative/ Administrative Staff
2 Years- Welcomed visitors in a friendly and professional manner
- Organized weekly staff meetings.
- Screened all Incoming Calls
- First point of contact for the arrival of clients and guests
- Got details of booking from the marketing department and worked with the Hr to set up training room facility for meetings
- Answered Phone and verbal Enquiries
- Maintained an inward/outward attendance register as well as maintained the reception area.
- Provided information on company services
- Sorted and delivered incoming mail and packages according to company procedure.
Education
No Degree
Diploma - Medical Assistant/ Ward Clerk
Bachelor of Arts - Linguistics and African Languages
Skills
Calendar Management
Mobility Assistance
Group Facilitation
Creative Activities
Security Monitoring
Food Services
Event Planning
Medical Assistance
Social Psychology
Documenting Activities
Newsletter Preparation
Setting Up Activities
Timeline
Client Service Representative
TD CANADA TRUST BANK
06.2022 - CurrentRead More
Research Interviewer (Contract)
R.A. MALATEST & ASSOCIATES
03.2022 - 06.2022Read More
Medical Assistant Receptionist
CAREMEDICS CLINIC
01.2020 - 01.2021Read More
Online Chat Representative
MTN Nigeria
01.2017 - 01.2021Read More
Inbound/Outbound Customer Care Representative
MTN Nigeria
01.2011 - 01.2016Read More
Customer Care Representative/ Administrative Staff
CANTON CONCOURSE
01.2009 - 01.2011Read More
Certified Scrum Master (PSM)
No Degree
Read More
Willis College
Diploma from Medical Assistant/ Ward Clerk
Read More
University of Benin, Nigeria
Bachelor of Arts from Linguistics and African Languages
Read More