Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
Generic

Vera March

Langford,BC

Summary

HR professional specializing in employee relations and compliance, delivering effective HR solutions aligned with organizational goals. Proven expertise in performance management and onboarding processes, enhancing team productivity and engagement. Strong track record of implementing strategies that improve workplace culture and compliance standards.

Overview

27
27
years of professional experience

Work History

Client Employee Relations Leader/Sr Mgr ER

Alight Solutions
Toronto, Ontario
05.2017 - 12.2022
  • Provided guidance to managers, employees, and client executives across client business units.
  • Utilized diagnostic skills to develop tailored solutions for HR planning, staffing, and workplace accommodations.
  • Influenced clients in adopting recommendations aligned with organizational goals and objectives.
  • Proactively identified key HR issues and emerging trends through analytical thinking, proposing effective solutions.
  • Fostered teamwork by collaborating with colleagues while encouraging individual contributions for stakeholder benefits.
  • Managed employee relations consulting services, improving workflow efficiency and ensuring compliance with guidelines.
  • Addressed conflict resolution through strategic consultation and tailored solutions.
  • Utilized extensive HR expertise to enhance performance and change management initiatives.
  • Educated clients on HR alternatives, ensuring compliance with Canada Labor Code and Human Rights Act.
  • Managed a team of twelve to fourteen ER Consultants in the provision of ER consulting services in Toronto and Montreal.
  • Provided advice and counsel regarding organizational change initiatives.
  • An experienced partner in delivery of the ER platform.

Manager Employee Relations

Aon/Hewitt
Toronto, Ontario
06.2003 - 05.2017
  • Managed a team of twelve to fourteen ER Consultants in the provision of ER consulting services in Toronto and Montreal.
  • Provided advice and counsel regarding organizational change initiatives.
  • An experienced partner in the delivery of the ER platform.
  • Coordinated team meetings to discuss project progress and resolve issues.
  • Assisted in implementing process improvements for operational efficiency.
  • Evaluated team performance and provided constructive feedback regularly.
  • Collaborated with clients to gather requirements and define project scope.
  • Facilitated communication between departments to streamline workflows.
  • Maintained documentation of project activities for compliance and reporting purposes.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided leadership during times of organizational change or crisis situations.
  • Recruited and hired qualified candidates to fill open positions.

Employee Relations Consultant

Bank of Montreal
Toronto, Ontario
04.1996 - 06.2003
  • Facilitated employee conflict resolution through mediation and negotiation techniques.
  • Advised management on policies and procedures related to employee relations issues.
  • Collaborated with HR teams to ensure compliance with labor laws and regulations.
  • Analyzed employee feedback to identify trends and recommend improvements in practices.
  • Supported investigations into employee grievances while maintaining confidentiality standards.
  • Provided guidance on performance management processes and disciplinary actions for staff.
  • Advised senior executives on strategies for resolving complex employee disputes.
  • Facilitated conflict resolution meetings between employees or between employees and managers.
  • Investigated complaints of discrimination, harassment, or other violations of company policy.
  • Provided advice and guidance to managers on employee relations issues, such as performance management and disciplinary action.
  • Conducted exit interviews with departing employees to identify any areas of improvement in the organization.

Education

Human Resources Diploma - Human Resources

Institute of Canadian Bankers
Toronto, ON
06-1989

Some College (No Degree) - Sociology

University of Toronto
Toronto, ON

Skills

  • Employee relations and HR compliance
  • Change management
  • Conflict resolution
  • Performance management
  • Team leadership
  • Onboarding processes
  • Talent acquisition
  • Coaching techniques
  • Active listening
  • Communication skills
  • Analytical thinking
  • Team management strategies
  • Employee engagement initiatives
  • HR consulting

Custom

Passionate volunteer in various areas including;  

  • Leader with Girl Guides of Canada from 1997 - 2006
  • Sunday school teacher with Annunciation Catholic School from 1999 - 2012
  • Guide with Canadian Institute for the Blind
  • Course Ambassador, Event Staff for the Toronto Botanical Gardens - 2016 - 2025

References

References available upon request.

Timeline

Client Employee Relations Leader/Sr Mgr ER

Alight Solutions
05.2017 - 12.2022

Manager Employee Relations

Aon/Hewitt
06.2003 - 05.2017

Employee Relations Consultant

Bank of Montreal
04.1996 - 06.2003

Human Resources Diploma - Human Resources

Institute of Canadian Bankers

Some College (No Degree) - Sociology

University of Toronto

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Vera March