Summary
Overview
Work History
Education
Skills
Timeline
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Vera Marcal

Hamilton,ON

Summary

Personable Office Administrator with 13 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

18
18
years of professional experience

Work History

Office Administrator

Claymore Financial Group Inc.
11.2012 - 07.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Medical Office Administrator

James Street Medical Walk-in Clinic
06.2012 - 02.2013
  • Pulled charts and prepared for nurse and doctor assessment.
  • Reviewed and sent medical records to other physicians upon request.
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Directed patients to exam rooms and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Restocked each medical room with adequate supplies in preparation for patients.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.


Commercial Underwriting Closing Clerk

First Canadian Title
10.2005 - 04.2011
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Document preparation for closure of mortgages, commercial and residential.

Education

Medical Office Administrator Diploma - Medical Office Administrator

Everest College of Business, Technology And Health
Hamilton, ON
03.2012

Certified Esthetician -

Alberta's Academy of Esthetics
Edmonton, AB
08.2001

High School Diploma -

Cathedral High School
Hamilton, ON
07.2000

Skills

  • Inbound Phone Call Handling
  • Business Correspondence
  • Hospitality and Accommodation
  • Office Reception
  • Administrative Duties
  • Microsoft Office, Word and Excel
  • Filing
  • Customer Interaction
  • Attention to Detail
  • Bilingual, fluent in Portuguese

Timeline

Office Administrator

Claymore Financial Group Inc.
11.2012 - 07.2023

Medical Office Administrator

James Street Medical Walk-in Clinic
06.2012 - 02.2013

Commercial Underwriting Closing Clerk

First Canadian Title
10.2005 - 04.2011

Medical Office Administrator Diploma - Medical Office Administrator

Everest College of Business, Technology And Health

Certified Esthetician -

Alberta's Academy of Esthetics

High School Diploma -

Cathedral High School

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Vera Marcal