Vera Laboccetta
Montreal,QC
Summary
As an Investigator Payment Associate for ICON plc - Pfizer FSP, support is provided for the financial management and administration of clinical trials, ensuring timely and accurate payments to investigators and sites, maintaining compliance with contracts and regulations, and resolving payment issues and queries. Skills in communication, problem-solving, and attention to detail are leveraged to deliver high-quality results and customer satisfaction. A strong background and interest in clinical research are demonstrated through previous roles as a Clinical Research Coordinator and Assistant at RI-MUHC for two years, where involvement included initiating and coordinating various research studies, managing patient data and regulatory requirements, and providing feedback and information on designated studies. Motivation stems from learning new skills, contributing to the advancement of science and medicine, and working with a diverse and collaborative team.
Overview
9
9
years of professional experience
Work History
Site Payment Specialist
ICON Plc-Pfizer FSP
05.2023 - Current
- Work with the Pfizer Investigator Payments Lead (“IPL”) to ensure the payment requirements are clearly delineated and defined for each study
- Review and interpret global clinical payment documents for each contract executed (CSAs, budgets, amendments, and Budget Modification Letters) and extract payment information for budget configuration template (e.g. amounts, caps, limits, backup requirements, etc.)
- Endeavor to ensure sites are set up correctly for payment in IPS payment system
- Escalate and timely resolution of ambiguous payment information to contract negotiators for clarification
- Follow up with sites on relevant payee form completion, correction, or modification
- Collaborate and communicate with business partners
- Endeavor to ensure adherence to Pfizer processes
- Create and upload completed budget configuration template to IPS Supplier within an average of three (3) business days of receipt of fully executed CSA, Excel budget, and other payment support forms. In the event any issues or delays arise in this process, the parties will work together in good faith to resolve any such issues or delays.
- Partner with Investigator Payments Lead (“IPL) to track missing and incomplete documents
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Facilitated smooth communication between finance teams, vendors, and clients to resolve payment issues promptly.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
- Prepared invoices to customers, processed payments, and documented account updates.
- Attend payments study team calls as needed
Clinical Research Coordinator
The Research Institute of the McGill University Health Center
09.2022 - 05.2023
- Plans and coordinates the initiation of research study protocol, and the establishment and updating of operating policies and procedures
- Promotes research capacity building among community-based organizations and student groups
- Prepares and updates research ethics board applications and renewals
- Plans, implements, and maintains data collection and analysis systems in support of research protocol, coordinates the collection and analysis of research data
- Recruits, instructs, and coordinates research subjects and/or volunteers, as appropriate to specific study objectives and work scope
- Ensures the smooth and efficient day-to-day operation of research and data collection activities, acts as the primary administrative point of contact for internal research staff and as the principle operational liaison for other research organizations, funding agencies and regulating bodies
- Manages data collection, organization, processing, and validation
- Coordinates the day-to-day activities of any technical support staff specifically engaged in the carrying out of research/clinical protocol, as appropriate to the position, may perform aspects of research protocol, as required, in accordance with specified program objectives
- Plans and coordinates the staffing of research studies, to include the recruitment and administration of research support staff, as appropriate to the activity
- Supervises and coordinates the provision of support services to investigators and researchers
- Monitors the progress of research activities, develops, and maintains records of research activities, and prepares periodic and ad hoc reports, as required by investigators, administrators, funding agencies, and/or regulatory bodies
- Collected data and followed research protocols, operations manuals and case report form requirements.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Managed study budgets and resources to maximize return on investment while maintaining quality standards.
- Monitored unit budget to meet financial objectives for spend rate and funding.
Clinical Research Clerk
The Research Institute of the McGill University Health Center
09.2021 - 08.2022
- Perform data entry,
- Consent and recruit research participants,
- Completion of questionnaires, evaluations, and telephone follow-ups,
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Ensure study-related documents are completed in a timely manner and that all documents are filed,
- Maintain adequate screening and enrollment records,
- Responsible for administrative functions such as photocopying, printing, faxing, courier services, creating and maintaining filing system, etc.,
- Organizes and maintains an efficient and effective filing system,
- Performs any other administrative duties as assigned by the immediate supervisor.
- Carried out day-day-day duties accurately and efficiently.
Laboratory Technician
BonLook
07.2019 - 08.2021
- Participate in the production of orders (including data entry, handling, mounting, quality control, shipping) using GMP and GLP requirements
- Perform 14-point quality control checks on lenses and frames using specialized equipment (automatic and manual)
- Perform minor and major repairs on glasses, specifically attention to detail
- Supervised and trained usage of various polishing, edging and mounting equipment
- Recommend changes to assembly and production lines based on repeat product issues
- Oversaw repairs, maintenance, calibration, and control of inspection, measuring of all test optical equipment
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol
- Excellent leadership and team communication skills ensuring timeliness and accuracy of production process
- Identified, labeled, and controlled nonconforming product during manufacturing processes
- Improved productivity and eliminated redundancies by making sure that all machine settings and all protocols are followed before each run during a shift
Bakery Assistant and Food Service Specialist
Costco Wholesale Canada
07.2015 - 06.2019
- Assuring quality control of Costco products
- Monitoring the bakery sales area and restocking as needed, while following diligently health and safety codes
- Providing prompt and courteous member service, while responding to any inquiries of bakery items
- Removing products from baking containers and preparation for selling; garnishing, icing and spray glazing for baked goods according to Costco formulas and department production procedures
- Weighing and labeling products, followed by wrapping and packaging by hand or with wrapping machine, in addition to assembling pre-cut cardboard boxes for packaging
- Organized and prioritized workflow and daily assignments for maximum production
- Adhere to food safety standards and techniques at all times ensure quality service while maintaining a clean, safe work environment
- Maintaining inventory and reported to supervisor what items to order
- Handled delivered supplies and handled phone calls
Education
Bachelor of Science - Biomedical Sciences
University of Ottawa
Ottawa, ON04.2019
Skills
- Fluent, in written and spoken English, French, Italian and Spanish
- Windows, Mac OS, Microsoft Word, Excel, PowerPoint, Outlook, Internet Explorer, Mozilla Firefox, Google Chrome, and Safari
- Documentation Management
- Research Protocol Development
- Payment Processing
- Strong client relations skills
- Customer service support
- Analytical Skills
Volunteer Experience
Madonna Della Risurrezzione Parish
January 2012 – 2015
- Arranging tables and decorations as well as assuring cleanliness of dining area for Parish events.
- Main contact point for the greeting of guests and seating information.
- Presenting menus to guests and responding to any questions or concerns.
- Leading the meal distribution and post-meal clean up tasks.
- Taking necessary actions with the help of Management to resolve any complaints regarding the venue or meal.
Villa Marconi
August 2014 – December 2017
- Assisting in daily physical exercises for retirees residing in the home.
- Responsible for organizing and participating a variety of activities for seniors, such as board games, movie nights, and small talk sessions.
- Collaborated in meal preparations as well as organizing the dining area and meal distribution and clean-up.
Tim Horton's - Cleaning the Capital Initiative
April 2013 – August 2017
- Main contact point and leader for the Britannia Beach portion of the Project, of a team of three.
- Ensured proper composting, recycling and disposing of waste, as well as arranging on site pickup.
Barrhaven Manor Retirement Living
July 2014 - August 2014
- Assisting in the distribution and clean-up of meals, while ensuring seniors' enjoyment.
- Coordinating a variety of activities such as musical and educational events.
- Greeting guests and leading them to designated areas.
President's Choice Cooking School (Loblaws)
July 2013-August 2013
- Assisting in the gathering and supervision of children between the ages of 3 and 11 in groups of up to 8, during cooking courses.
- Assisting in the step by step cooking learning process as needed, from cutting to cooking and distributing.
Timeline
Site Payment Specialist
ICON Plc-Pfizer FSP
05.2023 - Current
Clinical Research Coordinator
The Research Institute of the McGill University Health Center
09.2022 - 05.2023
Clinical Research Clerk
The Research Institute of the McGill University Health Center
09.2021 - 08.2022
Laboratory Technician
BonLook
07.2019 - 08.2021
Bakery Assistant and Food Service Specialist
Costco Wholesale Canada
07.2015 - 06.2019
Bachelor of Science - Biomedical Sciences
University of Ottawa
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