Vera Jackson
Winnipeg,MB
Summary
Detail-oriented administrative professional with hands-on experience in office management, customer service, confidential records handling, and client relations. Expertise in handling high-volume tasks, managing phone inquiries, scheduling, and maintaining organized filing systems. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and SAP data entry systems. Able to effectively communicate in-person, over the phone, and in writing. Strong problem-solving and time management skills ensure the smooth execution of daily office operations.
Overview
7
7
years of professional experience
Work History
Receptionist/Filing Clerk
Public Service Commission
Winnipeg, MB
04.2024 - 01.2025
- Served as the first point of contact for employees and visitors, providing courteous front-desk support and directing inquiries to appropriate departments.
- Maintained and organized confidential payroll and benefits records, ensuring accuracy, compliance, and data integrity.
- Collaborated with HR and payroll teams to resolve employee issues, ensuring efficient and confidential resolution of inquiries.
- Entered data into SAP and supported day-to-day operations of the Pay and Benefits unit.
- Assisted in managing calendars and coordinating internal team schedules.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Administrative Assistant
Public Service Commission
Winnipeg, MB
01.2024 - 04.2024
- Managed phone calls, client inquiries, and scheduled meetings to ensure seamless office operations.
- Prepared reports, drafted correspondence, and maintained accurate records of meetings and schedules.
- Processed invoices, tracked expenses, and maintained financial records with a strong attention to detail.
- Assisted senior staff in policy research and analysis, contributing to government compliance and procedure updates.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Interviewer
Leger
Montreal, QC
03.2023 - 04.2023
- Conducted outbound calls for surveys and ensured the collection of accurate data from participants.
- Adhered to privacy regulations and maintained confidentiality throughout the data collection process.
- Delivered excellent customer service and resolved conflicts in a fast-paced environment.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
- Entered participant data into databases.
- Reviewed data obtained from interview for completeness and accuracy.
Manager
Princess Fashion Boutique
Lagos, Nigeria
03.2018 - 02.2021
- Managed daily store operations, including customer service, inventory control, and sales tracking.
- Supervised and trained a team of 10 employees, ensuring smooth daily store operations.
- Increased store revenue by 20% through strategic sales initiatives and efficient operations.
- Handled hiring, onboarding, and staff training to ensure high employee performance and customer satisfaction.
- Handled 40+ calls per day, directing clients and staff to appropriate contacts, while maintaining a calm and professional tone under pressure.
- Conducted performance reviews for team members.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Education
Diploma in Business Administration - Human Resources Management
Red River College
01.2025
Bachelor of Arts - International Relations
Caleb University
01.2021
Skills
- Administrative Support & Office Management
- Confidential Records & Filing Systems
- Customer Service & Client Relations
- Professional Communication & Report Writing
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Data Entry & Database Management (SAP)
Volunteer Experience
- Registration Desk Support for Career Fairs, 2024
- Interviewer Panel for Leadership in Training Program, 2024
- Pride At Work, 2024
- Heart2Heart Foundation, 2024
Timeline
Receptionist/Filing Clerk
Public Service Commission
04.2024 - 01.2025
Administrative Assistant
Public Service Commission
01.2024 - 04.2024
Interviewer
Leger
03.2023 - 04.2023
Manager
Princess Fashion Boutique
03.2018 - 02.2021
Diploma in Business Administration - Human Resources Management
Red River College
Bachelor of Arts - International Relations
Caleb University
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