Vera Ikanone
Pickering,ON
Summary
Proven track record in enhancing client experiences and streamlining operations, notably at Karis Disabilities Services. Expert in medication administration and crisis management, significantly improved community integration and operational efficiency. Skilled in fostering team collaboration and implementing effective strategies, achieving notable advancements in client care and administrative processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional(sensory Unit)
Karis Disabilities Services(Durham CPS)
Oshawa, ON
03.2024 - Current
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Administered medication as directed by a physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Made meals according to Canadian food guide and needs.
Direct Support Professional
Karis Disabilities Services(Christian Horizons)
Durham, ON
03.2023 - Current
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Administered medication as directed by a physician.
- Managed over 50 individuals over time.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Administrative Manager
DESOPADEC
Warri, Delta State, Nigeria
01.2020 - 07.2022
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Reduced civil service chaos by 10%
Senior Administration Officer
DESOPADEC
Warri, Delta State, Nigeria
01.2018 - 08.2019
- Implemented a document management system to streamline information retrieval and reduce paper waste.
- Partnered with HR to implement and monitor policies and procedures and recommend changes.
- Provided executive support by managing schedules, arranging travel accommodations, and preparing meeting agendas.
- Represented company at internal and external forums and committees for effective corporate communication and collaboration.
- Oversaw office renovations, coordinating with contractors to minimize disruptions to daily operations.
- Provided continuous quality review and spearheaded procedures and processes for program improvement.
Administrative Officer
Delta State Oil Producing Development Commission.
Warri,Delta State, Nigeria
01.2015 - 04.2017
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal-setting initiatives
Social Services Coordinator
Delta State Government House(ministry of Women)
Ughelli North LGA, Nigeria
04.2012 - 01.2015
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 380 clients in acquiring needed aid
- Organized workshops and training sessions to enhance the skills of staff members, volunteers, and community partners.
- Enhanced client satisfaction by providing comprehensive case management and coordinating services tailored to individual needs.
- Led interdisciplinary team meetings, fostering collaboration among professionals for improved client outcomes.
- Advocated on behalf of vulnerable populations by participating in local government meetings or public forums addressing relevant social issues.
- Established partnerships with local organizations and businesses to expand available resources for clients in need.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
Administrative Assistant
Delta State University Teaching Hospital
02.2009 - 01.2012
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system; managed 25 customer calls per day routing calls, delivering messages to staff, and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
Education
BBA - Management
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
MBA - Management
Edo State University
Ekpoma02.2021
Bachelor of Science - Political Science And International Relations
Delta State University
Abraka09.2006
Skills
- Medication Administration
- Transportation
- Behavior redirection
- Crisis Management
Languages
English
Full Professional
French
Elementary
Certification
- PCW - Personal Care Worker
- Certified Applied behaviour analysts, behaviorprise,2022
Timeline
Direct Support Professional(sensory Unit)
Karis Disabilities Services(Durham CPS)
03.2024 - Current
Direct Support Professional
Karis Disabilities Services(Christian Horizons)
03.2023 - Current
Administrative Manager
DESOPADEC
01.2020 - 07.2022
Senior Administration Officer
DESOPADEC
01.2018 - 08.2019
Administrative Officer
Delta State Oil Producing Development Commission.
01.2015 - 04.2017
Social Services Coordinator
Delta State Government House(ministry of Women)
04.2012 - 01.2015
Administrative Assistant
Delta State University Teaching Hospital
02.2009 - 01.2012
BBA - Management
Centennial College of Applied Arts And Technology
MBA - Management
Edo State University
Bachelor of Science - Political Science And International Relations
Delta State University
- PCW - Personal Care Worker
- Certified Applied behaviour analysts, behaviorprise,2022
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