Vera Harris
Scarborough,ON
Summary
A customer service focused professional with excellent interpersonal skills. Strong customer relation skills with a proven ability to deliver excellent customer service and move forward in a changing environment. Committed to new learning opportunities. Areas of Experience Working with and supporting persons with physical disabilities Adaptable work ethic to meet the needs of day-day business. Ability to address and respond to customer service-related initiatives and concerns as required by the employer
Overview
30
30
years of professional experience
Work History
Program Manager
ACCESS INDEPENDENT LIVING SERVICES
01.2021 - 01.2022
Attendant
Housing
- Manage the delivery of personal support services to Persons with Physical Disabilities living in a Supportive Housing building, Ridgeford Charitable Foundation
- Accountable to the Executive Director, for all aspects of the safe and efficient delivery of attendant services and ensured alignment with the philosophy of Independent Living and Consume Centered/Directed service delivery.
Senior Manager, Attendant
SPINAL CORD INJURY ONTARIO
01.1993 - 01.2020
- Manage the delivery of personal support services to Persons with Physical Disabilities living in the Community
- Accountable to the Director, Client Services for all aspects of the safe and efficient delivery of attendant services and ensured alignment with the philosophy of Independent Living and Client Centered/Directed service delivery.
Attendant/Personal Support Worker
NUCLEUS INDEPENDENT LIVING
01.1992 - 01.2010
- Provided quality front-line support services to persons with physical disabilities, established strong client relationships
- Supported clients with physical disabilities living in the community
- Provided orientation to new clients and employees to support services and the philosophy of independent living and client directed care
Education
Ontario Registered Practical Nurse -
Mental Health First Aid Certificate -
2017
First Aid and CPR, Link to Life -
2017
Trained in Crisis Prevention Intervention -
2011
Certified Health and Safety representative, Workplace Health and Safety Agency -
1997
Nursing Program -
Adult Day School, City of York Board of Education
1993
Skills
- Client Needs Assessment
- Providing Feedback
- Personal Protection Equipment (PPE)
- Supporting Daily Living Needs
- Staff Assignments
- Client Requirements
Timeline
Program Manager
ACCESS INDEPENDENT LIVING SERVICES
01.2021 - 01.2022
Senior Manager, Attendant
SPINAL CORD INJURY ONTARIO
01.1993 - 01.2020
Attendant/Personal Support Worker
NUCLEUS INDEPENDENT LIVING
01.1992 - 01.2010
Attendant
Housing
Ontario Registered Practical Nurse -
Mental Health First Aid Certificate -
First Aid and CPR, Link to Life -
Trained in Crisis Prevention Intervention -
Certified Health and Safety representative, Workplace Health and Safety Agency -
Nursing Program -
Adult Day School, City of York Board of Education
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