Vera Galinha
Los Banos
Summary
Compassionate and dedicated professional with extensive experience as a Live-In Caregiver at IHSS Adult Services Program. Skilled in Alzheimer's and dementia care, I excel in providing emotional support while ensuring client safety. Proven ability to streamline patient intake processes and maintain HIPAA compliance, enhancing overall service delivery and client satisfaction. Fluent in Portuguese.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Live-In Caregiver
IHSS Adult Services Program
05.2015 - Current
- Assisted with daily living activities, ensuring comfort and safety for clients.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Monitored health conditions and reported changes to healthcare professionals.
- Administered medications as prescribed, maintaining accurate records of dosages.
- Coordinated transportation for medical appointments and community activities to enhance social engagement.
- Maintained a clean and safe environment, adhering to hygiene standards and protocols.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
Administrative Assistant
Gentle Dental
05.2006 - 07.2011
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Streamlined office procedures, enhancing workflow efficiency across departments.
- Developed and maintained filing systems, improving document retrieval accuracy and speed.
- Coordinated travel arrangements and itineraries, optimizing logistics for business trips.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Maintained accurate patient records in electronic health record (EHR) systems.
- Developed streamlined processes for patient intake and registration procedures.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Called patients to confirm scheduled appointments day in advance.
Patient Service Representative
Sutter Health
03.2002 - 04.2005
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Resolved patient concerns effectively, improving overall satisfaction with care services.
- Streamlined office procedures to increase operational efficiency and reduce wait times for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Used [Software] to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Education
Certificate - Medical Billing And Coding
Cal Regional
Online03-2023
High School Diploma -
Santa Clara High School
Santa Clara, CA06-2000
Skills
- Alzheimer's care
- Bathing assistance
- Dementia care
- Grooming assistance
- Meal preparation
- Housekeeping duties
- Client transportation
- Infection control
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Eligibility determination
- Medical insurance
- FLUENT IN Portuguese
Certification
- PT - Phlebotomy Technician
- Certified medical billing and coding
Languages
Portuguese
Native or Bilingual
Timeline
Live-In Caregiver
IHSS Adult Services Program
05.2015 - Current
Administrative Assistant
Gentle Dental
05.2006 - 07.2011
Patient Service Representative
Sutter Health
03.2002 - 04.2005
Certificate - Medical Billing And Coding
Cal Regional
High School Diploma -
Santa Clara High School