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Vera Etigha Ezigha
Ottawa,Canada
Summary
Detail-focused administrative professional with legal support, project coordination, and client-service experience. Maintains case files, tracks information, schedules appointments, and manages sensitive inquiries with discretion, sound judgment, and clear communication, supporting timely service and strong responsiveness in fast-paced environments.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Customer Service Representative
StorageVault Canada
, Canada
01.2024 - Current
- Supported client service by assessing needs, answering inquiries, creating leads, explaining procedures, and ensuring timely follow-up to enhance client satisfaction.
- Addressed concerns and diffused difficult situations through active listening and practical problem-solving, contributing to positive client interactions.
- Managed multiple client requests by effectively organizing priorities and ensuring timely responses. ; and competing priorities by organizing work, checking details, and completing tasks within required timelines.
- Maintained accurate client records by tracking information and documenting administrative processes while safeguarding confidential personal information.
- Created new leads by identifying potential clients and initiating outreach efforts., update client information, and assist with administrative processes tied to service delivery.
- Provide team-lead support by helping colleagues, sharing information, and prioritizing urgent matters.
- Communicate respectfully with clients and coworkers from diverse cultural and personal backgrounds.
Legal Administrative Support
Supreme Court of Cameroon
, Cameroon
01.2023 - 09.2023
- Provided legal and administrative support by preparing, organizing, and maintaining litigation files and supporting documents.
- Streamlined file management and records maintenance to enhance accessibility and organization of documents and case information.
- Scheduled court appearances, meetings, and client appointments while monitoring deadlines and important dates.
- Facilitated client intake by receiving inquiries, gathering preliminary information, recording details, and directing matters to appropriate channels.
- Completed administrative follow-up regarding outstanding documents, appointments, and case-related requirements.
- Managed confidential legal and personal information with discretion and integrity, ensuring compliance with privacy standards.
- Communicated professionally with clients and colleagues while managing multiple tasks in a time-sensitive legal environment.
- Demonstrated strong attention to detail and accuracy when preparing documents and maintaining case information.
Business Owner / Business Administrator
Self-Employed
, Cameroon
01.2023 - 01.2023
- Managed daily administrative operations, including scheduling, client correspondence, record management, and follow-up activities to ensure smooth business functions.
- Organized information and maintained accurate business documentation to support efficient service delivery.
- Responded to client inquiries, assessed needs, and delivered timely, professional solutions that enhanced client satisfaction.
- Prioritized competing responsibilities independently while maintaining confidentiality, accuracy, and professional standards.
- Resolved routine administrative and client-service issues using initiative and sound judgment to maintain service quality.
Project Coordinator / Program Assistant
Leap Girl Africa
, Cameroon
01.2020 - 01.2022
- Provided program and administrative support for community initiatives promoting women's rights, safety, education, and empowerment.
- Facilitated outreach activities by organizing events, engaging community members, and managing participant communication, scheduling, follow-up, and program records to enhance community participation.
- Supported women and girls from diverse and vulnerable backgrounds by listening to concerns, identifying needs, and helping connect participants with appropriate resources or referrals.
- Assisted in conducting participant assessments to identify educational and vocational training needs, providing tailored referrals to training and income-generating opportunities.
- Coordinated distribution of menstrual hygiene supplies while implementing health education activities to promote awareness and support for participants.
- Planned and executed information sessions to educate participants on critical health and human rights issues. on human rights, gender-based violence awareness, menstrual health, hygiene, and mental-health awareness.
- Maintained respectful, confidential, and professional communication when handling sensitive personal information.
- Worked collaboratively with community members and program stakeholders while managing changing priorities and deadlines.
Project Coordinator / Program Assistant Intern
Buea City Council
, Cameroon
01.2019 - 01.2020
- Coordinated participant identification, outreach, scheduling, distribution of school supplies, and follow-up activities to enhance program efficiency.
- Provided administrative and coordination support for a community back-to-school program serving children and families.
- Facilitated communication with families and community members, organizing program information to improve accessibility and engagement.
- Assisted in identifying safe educational, vocational, and support options for youth who were not returning to school.
- Delivered age-appropriate awareness sessions for girls on education, human rights, puberty, menstruation, and personal hygiene.
- Exhibited professionalism, patience, cultural sensitivity, attention to detail, and sound judgment in interactions with children and families.
Education
Postgraduate Certificate - Project Management
Algonquin College
Ottawa, Ontario12-2024
Bachelors Degree - Public Law / Public Administration
University of Bamenda
Cameroon01-2020
Skills
- Client account management
- Client intake and client service
- Court scheduling
- Records organization
- Confidentiality and privacy protection
- Data management
- Deadline management
- Detail orientation
- Microsoft Office and digital systems
- Microsoft Office
- File organization
- Information follow-up
- Client needs assessment
- Oral and written communication
- Teamwork and independent work
- Legal administration
Personal Information
Availability: Willing to work evenings, weekends, and other non-standard hours
Languages
English: Fluent, French: Basic to conversational
Custom
- Open to relocation to Whitehorse, Yukon
- Willing to relocate to Whitehorse, Yukon
- Willing to undergo Enhanced Reliability security clearance and medical clearance
- Committed to confidentiality, integrity, respectful service, and professionalism
- Strong interest in human rights, gender equality, and access to justice
Languages
English
Native/ Bilingual
French
Limited
Timeline
Customer Service Representative
StorageVault Canada
01.2024 - Current
Legal Administrative Support
Supreme Court of Cameroon
01.2023 - 09.2023
Business Owner / Business Administrator
Self-Employed
01.2023 - 01.2023
Project Coordinator / Program Assistant
Leap Girl Africa
01.2020 - 01.2022
Project Coordinator / Program Assistant Intern
Buea City Council
01.2019 - 01.2020
Postgraduate Certificate - Project Management
Algonquin College
Bachelors Degree - Public Law / Public Administration
University of Bamenda