Venusa Jesu Rasa

Ensure the Tests / Acceptance phases > DAB project (New application for property damage), website, salesforce CRM :

• Define test objectives and create and execute test plans and test cases based on functional design, requirements on Squash (application DAB, Mosaic, ...)
• Write functional design based on requirement, Analyze requirements, functional designs and change request for validity and feasibility
• Manage and report test results and defects on Squash and Jira. Execute and manage all levels of testing- Functional (UAT, End-to-End testing, Unit tests, Regression, acceptance testing)
• Participate in the verification of the conformity of the corrections and developments made in the Production environment
• Collaborate with the various stakeholders : business and development teams, users
• Provide functional support and ensure change management for MSC application training, support for users in getting started with the tool, writing and updating procedures)
• Participated in daily stand-up meetings with Agile team members to discuss progress towards sprint goals.

• Participate in user story-writing and refinement, defect triage (applications SELF & IMA)
• Create and execute test plans on HP ALM based on user stories Jira
• Analyze user's stories and use cases for validity and feasibility
• Analyze, manage and report test results and defects on HP ALM to the development team
• Execute and manage all levels of testing- Functional (UAT, End-to-End testing, Unit tests, Regression, acceptance testing)
• Collaborate with the various stakeholders : business and development teams, users
• Daily stand up meeting
• Explorative testing
• Participate in review and resolution of incidents/escaped defects with development team
• Production implementation verification
• Provide functional support and ensure change management for SELF & IMA application training, support for users in getting started with the tool, writing and updating procedures)

• Create and execute the test and user acceptance phases (creation of data sets, execution of test cases on HP ALM QC in the UAT environment (acceptance) (application PLM)
• Analyze requirements, functional designs and change request for validity and feasibility
• Write project documentation : writing functional specifications, writing user stories on Jira and writing user guides and procedures on Allshare : Sharepoint.
• Analyze, manage and report test results and defects on HP ALM QC Jira to the development team. Execute and manage all levels of testing- Functional (UAT, End-to-End testing, unit tests, Regression)
• Assist the development team based in Lisbon in understanding the need (JIRA user story)
• Collaborate with the various stakeholders : business and development teams, users
• Participate in the verification of the conformity of the corrections and developments made in the Production environment
• Participate in the definition of the content of PLM deliveries : communication with business team about the change request, presentation of new evolutions and unfinished evolutions and anomalies
• Provide functional support and ensure change management for PLM application training, support for users in getting started with the tool, writing and updating procedures)
• Business place migration implantation project to Allshare (Sharepoint)

• Create and execute test plans based on functional design under Squash
• Manage and report test results and defects on Squash. Execute and manage all levels of testing- Functional (UAT, End-to-End testing, unit tests, Regression)
• Provide functional support and ensure change management for GEXSI and NOE applications raining, support for users in getting started with the tool, writing and updating procedures)
• Ensure and update documentation (procedures, user guides)
• Enter and track production incidents in the GLPI ticketing application
• Create and distribute weekly and monthly incident ticket reports to business team. Leading meetings to reports recurring production incidents to the development team
• Participate in the verification of the conformity of the corrections and developments made in the Production environment
• Conduct a quality survey with insurance experts : guide interview, phone calls interview
• Transcription of verbatim statements, analysis and description of quantitative and qualitative results, proposal of ways to improve
• Leading meeting with the sponsor for the presentation of the result of the quality survey

• Contribute to the implementation and execution of quality measurement systems
• Collection and analysis of the need to set up the Quality Control system (management services, customer

relationship services)

• Framing of Quality Control, preparation of the evaluation grid and presentation of models
• Ensure the test phase before going production
• Configuration of user access rights and production of Quality control sheets on SWYNG
• Ensure change management and update documentation (training and support for users, writing user guides)
• Communication of results of annual Quality controls, anomalies for each Department and proposal for improvement

actions

• Creation and sending annual and month Quality Control Reporting to the relevant interlocutors and to management
• Ensure and update documentation
• Ensure NPS (Net Promoter Score) extraction from Mozilla, analyze datas and distribution of NPS report weekly
• Contribute to the Lean Six Sigma project

• Contribute to the effectiveness of the continuous improvement process
• Participate in the efficiency of the management reviews of the parcel agencies
• Prepare agencies for Quality Audits
• Training and support agencies in the use of Coliposte applications
• Training users in the practice of problem solving (5P)
• Guarantee the application of this method on each site in Ile de France
• Analyze and deal with malfunctions in Coliposte application (bugs)
• Contribute to the improvement of IT tools