Uday Verma
Oshawa,ON
Summary
Proven problem-solver and effective communicator, I excel in high-stress environments, as demonstrated at Daisy Mart where I enhanced customer loyalty through empathetic dispute resolution. Skilled in heavy lifting and time management, my background in both customer service and general labor positions me uniquely for roles requiring organization and quality control.
Experienced with physically demanding tasks in construction, maintenance, and logistics environments. Utilizes strong problem-solving skills and teamwork to adapt to changing needs and meet project goals. Track record of reliability and effective collaboration in various manual labor tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
General Laborer
ManpowerGroup
11.2023 - Current
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Performed quality checks on products and materials to identify any defects.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
Customer Service Representative
Daisy Mart
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts -
Lovely Professional University
India 01.2019
Skills
- Heavy lifting
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Organization
- Quality control
- [State] Driver's license
- Warehouse organization
- Verbal and written communication
- Task prioritization
- Punctuality and reliability
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- CPR/AED Certification
Interests
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Customer Service Representative
Daisy Mart
02.2024 - 12.2024
General Laborer
ManpowerGroup
11.2023 - Current
Bachelor of Arts -
Lovely Professional University
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