Lokesh Yadav
Brampton,ON
Summary
Customer-focused sales and service professional with over a year of experience in retail and customer service environments. Adept at advising customers, cross-selling products, and handling inquiries through multiple communication channels. Recognized for building strong relationships, problem-solving under pressure, and providing tailored solutions to enhance customer satisfaction. Technically proficient, with experience working across multiple systems, Microsoft Excel, and Python to support operational efficiency. Currently pursuing Finance & Analytics, demonstrating a strong learning mindset and adaptability in dynamic environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Store Supervisor - Retail
Mister Convenience
Belleville, Ontario
02.2024 - 02.2025
- Provided exceptional customer service, addressing inquiries, resolving concerns, and ensuring a seamless shopping experience.
- Advised customers on product choices and proactively cross-sold additional items to enhance sales and drive customer retention.
- Handled cash transactions, processed payments, and assisted with billing inquiries efficiently and accurately.
- Managed store inventory, organization, and stock levels to meet customer demand and optimize operations.
- Trained and supported staff on customer service best practices, improving overall service quality.
- Demonstrated adaptability and problem-solving skills by handling escalations and ensuring customer satisfaction.
Student Associate
Loyalist College
Belleville, Ontario
05.2024 - 10.2024
- Assisted students by answering inquiries via phone and email, providing solutions to academic concerns.
- Acted as a liaison between students and faculty, ensuring smooth communication and issue resolution.
- Supported promotional activities and feedback collection to enhance student engagement and services.
Education
Finance & Analytics -
Loyalist College
Belleville, Ontario03.2025
Skills
- Excellent communication and interpersonal skills
- Strong customer service and problem-solving abilities
- Ability to handle inquiries and resolve issues efficiently
- Sales and product recommendation experience
- Multitasking and time management in a fast-paced environment
- Tech-savvy; comfortable with Excel & Python
- Ability to work independently and as part of a team
- Adaptability and willingness to learn new processes
- Conflict resolution and ability to stay calm under pressure
Certification
Microsoft Office Specialist: Excel Associate
Awards And Honours
Peer Recognition Award
- Honored by peers for providing valuable support, guidance, and creating a welcoming environment for students
Languages
English
Full Professional
Affiliations
- Learning French
Timeline
Student Associate
Loyalist College
05.2024 - 10.2024
Store Supervisor - Retail
Mister Convenience
02.2024 - 02.2025
Finance & Analytics -
Loyalist College
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