Venus Marcial
Toronto,ON
Summary
Motivated professional with a commitment to top-tier performance. Organized and reliable team player consistently takes on new challenges. Strong leadership and motivational skills in addition to focus on guest satisfaction with the ability to build productive relationship, resolve complex issues and win guest loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Apprentice
Chipotle Mexican Grill
12.2022 - Current
- Supporting the restaurant recruitment process from screening, interviewing, hiring and aiding on onboarding, training and development of employees at all levels including management.
- Supporting weekly schedules to ensure enough coverage in accordance to labor matrix and needs.
- Effective communication with employees to ensure great customer service and throughput
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Consistently met deadlines by effectively managing time and prioritizing tasks.
- Established and monitored KPI's to optimize restaurant performance.
- Management of the restaurant monthly budget plan including P&L, cost control with regards to all food, labour and miscellaneous cost.
Service Leader
Chipotle Mexican Grill
09.2021 - 12.2022
- Leading Front of the House and act as Food Safety Leader.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensuring proper cash handling
- Achieving Throughput goals.
Kitchen Leader
Chipotle Mexican Grill
03.2021 - 09.2021
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of food.
- Reduced food waste through inventory management and proper food storage practices and hierarchy.
- Ownership of facilities and equipments.
Crew Member
Chipotle Mexican Grill
07.2017 - 03.2021
- Improved guest satisfaction by providing friendly and efficient service.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Prepared food by following restaurant, health, and safety standards and procedures.
Swing Shift Manager
McDonald's Fast Food Restaurant
09.2015 - 09.2019
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Ensured smooth shift transitions by maintaining thorough communication between teams and management.
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
Skills
- Hiring and Onboarding
- Team Goals
- Inventory Tracking and Management
- Adaptability and Flexibility
- Multitasking Abilities
- Interpersonal Skills
Certification
- Smart Serve Certification - July 07, 2028
- Food Handler's Certificate - October 07, 2026
Timeline
Apprentice
Chipotle Mexican Grill
12.2022 - Current
Service Leader
Chipotle Mexican Grill
09.2021 - 12.2022
Kitchen Leader
Chipotle Mexican Grill
03.2021 - 09.2021
Crew Member
Chipotle Mexican Grill
07.2017 - 03.2021
Swing Shift Manager
McDonald's Fast Food Restaurant
09.2015 - 09.2019
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