Venus Kaura
Summary
Dedicated Food service Supervisor proficient in customer service with 1+ years of experience, food handling and point of sale (POS) transactions, Passionate about building strong customer relationship, driving brand loyalty, and increasing customer engagement. Also, remains claim in stressful with well-developed positive attitude.
Overview
6
6
years of professional experience
Work History
Supervisor
Tim Horton
03.2022 - 05.2024
- Assist in ensuring optimal team member coverage at all times and works various positions during busy period to maintain optimal levels through demonstrated floor leadership.
- Ensures all restaurant policies are followed during the shift.
- Complies with and enforces all restaurant operating standards.
- Completes all required shift documentations and follows principles of sanitation and safety in handling food and equipment.
- Work with Restaurant Management team to ensure quality, production and service standard are met and to create a safe efficient and professional environment for customer and other employees.
Team Member
Tim Horton
Trenton, Ontario
11.2018 - 01.2019
- Maintaining a positive, empathetic and professional attitude toward customer at all times.
- Promptly executes service recovery for any customer concerns or complaint by making it right with the customer, regardless of involvement in the issue.
- Contribute to team effort by accomplishing related results as needed.
- Ability to process payment methods in a timely manner.
Team Member
New York
Toronto, Ontario
05.2019 - 08.2019
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
- Operating Scanners Scales, cash register, and other electronics.
- Ability to maintain the cleanliness of workspace.
- Ensure customer satisfaction and provide professional customer support.
- Clean the dining area with proper hygienic cloths and equipment.
Package
Sterling
Vaughan, Ontario
04.2020 - 12.2020
- Daily and monthly responsibilities.
- Work at different stations as production requires.
- Inspect, weight, and package products.
- Monitor flow of product into processing machinery.
- Verify compliance with quality, safety, production standards, work rules, and efficient operation of equipment.
- Report potential production downtime, scrap production, and quality of each machine and summarize data from shift.
- Maintain a clean and safe work environment.
Quality Control
Prodigy personnel
Brampton, Ontario
09.2020 - 02.2021
- Inspect products to ensure that they meet quality standards.
- Create tests for quality control of products.
- Disassemble product parts to inspect them individually.
- Monitor production operations to ensure conformance to company specifications.
- Direct assembly adjustments to ensure expectations based on company objectives.
- Communicate the results of inspections and put forward corrective suggestions.
- Write report to document deficiencies and errors of products.
Shift Supervisor
Orangeville, Ontario
08.2021 - 09.2021
- Assist in ensuring optimal team member coverage at all times and works various positions during busy period to maintain optimal levels through demonstrated floor leadership.
- Ensures all restaurant policies are followed during the shift.
- Complies with and enforces all restaurant operating standards.
- Completes all required shift documentations and follows principles of sanitation and safety in handling food and equipment.
- Required to undertake cashier responsibilities by charging customer orders properly through the cash register and following proper cash handling techniques according to company guidelines.
- Keeping records of customer interactions, comments and complaints.
- Represents Company in a courteous, efficient and friendly manner in all customer and employee interactions.
Education
Diploma - Business, General Art and Science Programmed
Loyalist College
04.2020
High school -
D.N.Model senior Secondary School
01.2015
Skills
- Multi-tasking
- Decision making
- Time management
- Active listening
- Leadership responsibility
- Positive language
- Self-control
- Clear communication skills
Extra Curricular Interests
- Reading books
- Reading newspaper
Timeline
Supervisor
Tim Horton
03.2022 - 05.2024
Shift Supervisor
08.2021 - 09.2021
Quality Control
Prodigy personnel
09.2020 - 02.2021
Package
Sterling
04.2020 - 12.2020
Team Member
New York
05.2019 - 08.2019
Team Member
Tim Horton
11.2018 - 01.2019
Diploma - Business, General Art and Science Programmed
Loyalist College
High school -
D.N.Model senior Secondary School