Venuka Gupta

• Company Overview: Chandigarh, India
• Developed and managed the portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations focusing on the New Zealand and Australia, along with USA and Canada Market
• Generated return customers by offering attentive and personalized service
• Responded to customer service requests and assisted travelers with all needs
• Ability to thoroughly achieve and surpass self and team sales and profitability objectives
• Assisted customers in making changes to existing itineraries or canceling the booking on GDS system- Amadeus
• Responded promptly to customer inquiries via phone, email, or chat
• Conducted in-depth interviews with top candidates to assess skills and fit and obtained information on work history, education, or job skills
• Successfully placed various candidates and helped in giving a business of over £200k over a span of 8 months in the IT, Non-IT and Pharmaceutical verticals
• Developed job descriptions and postings to attract qualified applicants
• Experience in using the CRM tool- Bullhorn, and various job boards – indeed.com, CV library, Jobsite, LinkedIn
• Reviewed resumes, conducted phone screens, and managed candidate pipelines
• Sourced and screened potential candidates for open positions
• Negotiated salaries and other employment terms with successful applicants
• Provided feedback to unsuccessful applicants on the status of their applications
• Referred suitable candidates to relevant departments for additional assessment
• Coordinated background checks on successful candidates prior to offer acceptance
• Explained job duties, compensation, and benefits to potential candidates
• Searched for qualified job candidates using computer databases, job portals or employee referrals
• Chandigarh, India

• Recruited candidates (working or living in the US and Canada) for various positions in the pharmaceutical vertical
• Took care of the resume analysis, screening, and shortlisting of the candidates
• Maintained proper records of the candidates shortlisted
• Called the candidates to check their availability in Job market and area of interest
• Took regular follow up with the client in regard to the selection update of the candidate
• Sourced and screened potential candidates for open positions
• Reviewed resumes, conducted phone screens, and managed candidate pipelines
• Developed job descriptions and postings to attract qualified applicants
• Successfully placed various candidates and helped in giving a business of over $100k over a span of a year

• Did recruitment for the executives, BDEs, Team Leads, and Managers through different job portals - LinkedIn, naukri.com, indeed.com, and shine.com
• Took care of the on-boarding, documentation, payroll, and exit formalities
• Promptly handled the order collection and dispatches
• Ensured all the payments were made on the scheduled dates
• Assisting in the sales and tender management with the documentation process
• Directed operations staff by providing guidance, training, and support to meet company objectives
• Monitored and improved efficiency of processes, team performance, and customer service
• Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards

· Developed and managed the portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations focusing on the New Zealand and Australia Market

· Generated return customers by offering attentive and personalized service

· Responded to customer service requests and assisted travelers with all needs

· Ability to thoroughly achieve and surpass self and team sales and profitability objectives

· Assisted customers in making changes to existing itineraries or canceling the booking

Responded promptly to customer inquiries via phone, email, or chat.

• Handling the HR responsibilities of the company - recruiting, onboarding, attendance, salary, documentations, and exit formalities
• Recruitment of agents, managers through various job portals - LinkedIn, naukri.com, shine.com, indeed.com, and campus placements for the B.Tech Freshers for the various processes
• Managing the Team of 8 people in the office for the Operations role and 18 vendors team PAN India
• Handled 2 projects- Paytm eKYC and Aadhaar Enrolments
• Handling the Payments of the Vendors as well as our clients
• Taking care of all admin procedures & operations of the company
• Managed performance reviews, disciplinary actions, and salary negotiations
• Created and maintained personnel records, such as hiring documents, benefits information, and payroll data
• Monitored attendance records and leave requests for accuracy and completeness

• Developed and managed portfolio of customers seeking cost-effective, knowledgeable travel consultation specifically in the areas of flight arrangements, hotel accommodations
• Generated return customers by offering attentive and personalized service
• Responded to customer service requests and assisted travelers with all needs
• Ability to thoroughly achieve and surpass self and team sales and profitability objectives

• Procured new clients through phone contact, and collaboration with the marketing department
• Maintained meaningful relationships with existing clients to ensure that they are retained
• Reviewed clients' feedback and implemented necessary changes
• Used to be the first point of contact for the clients for their queries
• Negotiated with clients to secure the most attractive prices