VEN MAE DIMAYA
Ottawa,Canada
Summary
Friendly and dependable professional with hands-on experience in food service, cashier operations, and multicultural event coordination. Skilled in maintaining clean, safe, and welcoming environments for customers. Dedicated advocate for community-driven enterprises that honour culinary traditions, cultural diversity, and interpersonal connections. Fluent in Tagalog, conversational in English, and quick to adapt in customer-facing roles.
Overview
3
3
years of professional experience
Work History
Event Assistant & Kitchen Staff
Little Monkeys Childcare and Play Centre
Ottawa, Canada
03.2025 - Current
- Prepared and served meals/snacks for up to 30 children and guests per event
- Operated cash register and processed sales with 100% transaction accuracy
- Set up and cleaned event areas, ensuring safety and hygiene protocols were followed
- Delivered friendly, proactive service to parents, guests, and children during weekend events
Customer Service Representative
Amazon MNL
Pasay City, Philippines
10.2022 - 01.2023
- Resolved customer inquiries across chat, phone, and email channels with a 95% satisfaction rate
- Handled return and refund processing, adhering to strict accuracy and policy compliance
- Helped customers navigate product selections and online purchasing
Education
Graduate Certificate - Event Management
Algonquin College
Ottawa, ON06.2025
Bachelor of Science - International Travel & Tourism Management
Lyceum of the Philippines University
Manila, PH01.2019
Skills
- Food Preparation & Safety
- Cash Handling & POS Transactions
- Customer service proficiency
- Event Setup & Guest Support
- Team Collaboration
- Multicultural Awareness
- Microsoft Office
- Canva
Languages
- Tagalog / Filipino, Native
- English, Intermediate
Volunteer Experience
- Event Staff, Caneast Wedding Show, Ottawa, ON, Welcomed guests, handed out promotional materials, and offered directions at cultural wedding expo
- Volunteer Team Member, SwiftMAS Market, Strathmere, ON, Supported vendor setup and guest interaction at a festive local market supporting small businesses
- Event Volunteer, Algonquin College – Tacos, Tequila & Trivia, Ottawa, ON, Assisted with setup, trivia coordination, and guest engagement at a Latin-themed college event
Timeline
Event Assistant & Kitchen Staff
Little Monkeys Childcare and Play Centre
03.2025 - Current
Customer Service Representative
Amazon MNL
10.2022 - 01.2023
Graduate Certificate - Event Management
Algonquin College
Bachelor of Science - International Travel & Tourism Management
Lyceum of the Philippines University
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