Summary
Overview
Work History
Education
Skills
Timeline
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Venkat Sai Abhay Kotagiri

Vancouver,British Columbia

Summary

Dedicated and personable professional with a steadfast commitment to nurturing positive relationships and delivering outstanding customer experiences. With a comprehensive background encompassing sales, marketing, and fulfillment operations, I offer not only extensive experience but also a contagious enthusiasm for fostering meaningful connections.

Whether interacting with clients or collaborating with colleagues, I prioritize empathy, understanding, and a touch of levity, recognizing the vital role of human connection in all aspects of business. My upbeat demeanor and relaxed nature enable me to naturally cultivate positive relationships and foster a supportive team environment.

I thrive on collaborative energy and am devoted to creating inclusive spaces where everyone feels valued and motivated. Committed to delivering exceptional customer experiences and steering organizational success, I bring a blend of professionalism and personal warmth to every interaction.With a fun-loving attitude and a passion for spreading joy, I endeavor to ensure that every interaction is not only productive but also enjoyable and memorable.

Overview

7
7
years of professional experience

Work History

Package Handler

UPS
Vancouver, British Columbia
03.2022 - 08.2023
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Coordinated trailer unloading with other workers to achieve efficient and safe transportation.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Resolved conveyor system issues by clearing jams and blockages.

Machine Learning Data Associate

Amazon
Hyderabad, Telangana
09.2021 - 12.2021
  • Communicated complex machine learning solutions and concepts to diverse group of business stakeholders in clear, concise language.
  • Gathered customer requirements and developed machine learning product features to address needs.
  • Used statistical software to analyze and process large data sets.
  • Tested, validated and reformulated models to foster accurate prediction of outcomes.

Office Administrator

Right Link
Hyderabad, Telangana
02.2017 - 12.2018
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Processed invoices on a timely basis according to established procedures.
  • Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
  • Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.

Retail Customer Service Associate

THE HOME DEPOT
Vancouver, BC
02.2024 - Current
  • Greeted customers in a friendly and professional manner.
  • Handled customer inquiries, complaints, and returns courteously and promptly.
  • Maintained high levels of customer service satisfaction.
  • Answered phone calls in a timely fashion while providing excellent customer service skills.
  • Kept track of daily sales totals for management review.
  • Worked closely with managers to ensure smooth functioning of business operations.
  • Ensured compliance with company policies and procedures regarding safety, security, cleanliness.

Education

BBA - Marketing Management - Customer Relationship Marketing

Osmania University
Hyderabad
08.2019

MBA - Business Management

University Canada West
Vancouver, BC

Skills

  • Customer Service-Oriented
  • Multilingual
  • Efficient and Detail-Oriented
  • Problem Solving
  • Relationship Building
  • Adaptability

Timeline

Retail Customer Service Associate

THE HOME DEPOT
02.2024 - Current

Package Handler

UPS
03.2022 - 08.2023

Machine Learning Data Associate

Amazon
09.2021 - 12.2021

Office Administrator

Right Link
02.2017 - 12.2018

BBA - Marketing Management - Customer Relationship Marketing

Osmania University

MBA - Business Management

University Canada West
Venkat Sai Abhay Kotagiri