Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Venkat Ramana Rao Takkalapally

Toronto,ON

Summary

I aim to actively engage with the community, foster positive relationships, and contribute to public safety. My experience in customer service has equipped me with effective communication skills and the ability to handle diverse situations, making me well-suited for community-oriented roles within law enforcement.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Circle K
10.2023 - Current

Personal Banking Representative

CIBC
07.2021 - 02.2023
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Contributed to branch growth through cross-selling and upselling of bank products and services.
  • Assisted customers with account management, including opening new accounts, updating existing ones, and resolving issues.
  • Ensured compliance with bank policies and regulations during all customer interactions.
  • Supported the achievement of sales targets by actively promoting special promotions and incentives.
  • Conducted regular financial reviews with clients to identify their needs and recommend appropriate banking products.
  • Collaborated with team members to develop strategies for improving overall branch performance.
  • Educated customers on digital banking tools, leading to increased adoption of online and mobile services.
  • Handled sensitive customer information with utmost confidentiality, adhering to strict privacy guidelines.
  • Resolved customer complaints in a timely manner, maintaining professionalism while addressing concerns empathetically.
  • Participated in community events as a representative of the bank, fostering goodwill within the local area.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

Customer Service Representative

Majorel
02.2021 - 07.2021
  • Increased brand awareness by developing and implementing innovative social media strategies.
  • Strengthened customer relationships with timely and relevant social media interactions.
  • Collaborated with cross-functional teams to develop cohesive marketing initiatives and drive business results.
  • Monitored industry trends and competitor activity to inform strategic decisionmaking.
  • Streamlined internal processes for content creation, approval, and distribution, reducing turnaround time significantly.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Reduced response time for content review, ensuring a safer online environment for users.

Customer Service Representative

Circle K Corp
07.2019 - 03.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Experienced with customer relationship management (CRM) system.

Associate

Phillips-van Heusen Corporation PVH
05.2018 - 06.2019
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Maintained relationships with customers to maximize sales opportunities.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Utilized customer feedback to improve product offerings.

Education

Post-Degree Certificate - WIRELESS NETWORKING

Lambton College
Mississauga, ON
08.2019

Bachelor of Science - Electronics And Communication Engg

Kakatiya Institute of Technology & Sciences
Warangal, India
05.2017

Skills

  • Risk Management
  • Product Research
  • Customer Complaint Resolution
  • Fraud prevention
  • Data Collection
  • Paperwork Processing
  • Product Knowledge
  • Community Engagement
  • Community Relations
  • Cultural Awareness
  • Report Writing

Accomplishments

    I actively participated in a community engagement initiative called "Pick a Trail," focused on waste removal. This program involves volunteers selecting specific trails for cleanup activities, aiming to enhance the environmental well-being of our local community. By participating in "Pick a Trail," we contribute to the removal of litter and waste from natural spaces, promoting a cleaner and healthier environment. The benefits extend beyond aesthetics, positively impacting ecosystems, wildlife habitats, and overall community well-being. This initiative not only fosters a sense of shared responsibility but also serves as a proactive step towards sustainable and eco-friendly practices in our community

Languages

English
Full Professional
Hindi
Professional Working
Telugu
Native or Bilingual

Timeline

Customer Service Representative

Circle K
10.2023 - Current

Personal Banking Representative

CIBC
07.2021 - 02.2023

Customer Service Representative

Majorel
02.2021 - 07.2021

Customer Service Representative

Circle K Corp
07.2019 - 03.2021

Associate

Phillips-van Heusen Corporation PVH
05.2018 - 06.2019

Post-Degree Certificate - WIRELESS NETWORKING

Lambton College

Bachelor of Science - Electronics And Communication Engg

Kakatiya Institute of Technology & Sciences
Venkat Ramana Rao Takkalapally