Venkateswara Rao KadalI
housekeepar
Jasper,AB
Summary
Highly motivated and goal-oriented professional with a strong commitment to exceeding expectations. Dedicated to creating a positive experience for guests, ensuring they feel valued and respected. Known for analytical and efficient problem-solving, consistently achieving win-win resolutions for all parties involved. Skilled in effective communication, relationship building, and strategic planning and coordination.
Overview
9
9
years of professional experience
Work History
Self Room Inspector
Marmot Lodge by Pursuit Collection
01.2024 - Current
- Collaborated with various team members to meet guests' requests.
- Trained housekeeping staff on cleaning protocols.
- Increased employee productivity by providing constructive feedback on individual performance during routine evaluations.
- Ensured guest satisfaction with thorough inspections of rooms prior to checkin.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Trained new employees on proper room inspection procedures and hotel policies, resulting in improved inspection accuracy.
- Played an essential role in maintaining the hotel''s reputation for excellence through consistent delivery of exceptional service levels.
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Assisted in reducing guest complaints by diligently inspecting rooms for maintenance, housekeeping, and safety issues.
- Developed positive relationships with other departments within the hotel, fostering a collaborative work environment.
- Inspected guest rooms for compliance with cleanliness standards.
- Reviewed guest room toiletries, amenities and furnishings as part of quality check.
Kitchen Helper
Andaz Indian Cuisine Restaurant
11.2023 - 07.2024
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
- Optimized workflow in the kitchen by effectively juggling multiple responsibilities under high-pressure situations, resulting in smooth operations.
- Provided reliable assistance during peak hours, managing time efficiently while maintaining a high level of quality control in food preparation.
- Expedited food service by efficiently assembling dishes according to presentation standards, enhancing overall dining experience.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Stocked and rotated food items according to expiration dates.
- Cleaned and maintained work areas, equipment and utensils.
Bell Captain
The Ritz-Carlton
08.2020 - 06.2023
- Enhanced guest satisfaction by efficiently managing bell staff and attending to their needs.
- Implemented an efficient system for tracking luggage storage, reducing misplaced items and improving overall guest experience.
- Evaluated bell staff performance regularly, providing constructive feedback and coaching when necessary for continuous improvement.
- Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills.
- Collaborated with front desk staff to ensure seamless guest experiences from arrival to departure.
- Trained new bell staff members on proper techniques and protocols, maintaining consistency in service quality.
- Ensured proper staffing levels by scheduling shifts according to anticipated hotel occupancy rates and special events requirements.
- Managed inventory of carts, radios, uniforms, supplies as well as other essential equipment while monitoring maintenance tasks when required.
- Developed a strong rapport with guests by promptly addressing their needs and providing personalized service.
- Contributed towards a positive work environment among fellow employees by promoting teamwork within the department.
- Delivered exceptional service to VIP guests, ensuring their unique needs were met while maintaining a professional demeanor.
- Maintained open lines of communication between bell staff and other hotel departments to facilitate smooth operations during peak hours or events.
- Coordinated transportation services for hotel guests, ensuring timely arrivals and departures.
- Streamlined luggage handling process for faster check-ins and check-outs, resulting in increased guest satisfaction.
- Addressed any guest complaints or issues related to the Bell Captain role, resolving problems quickly and professionally.
- Worked closely with the concierge team to provide comprehensive assistance for guest inquiries about local attractions or recommendations for dining options.
- Improved team communication by conducting regular meetings with bell staff to discuss performance and address concerns.
- Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Notified front desk manager of any guest issues in need of additional attention.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
Bell Man
The Ritz-Carlton
03.2019 - 08.2020
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Posted and maintained public area signage for hotel.
- Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
- Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Organized luggage storage area effectively, allowing for easy retrieval upon guest departure or return from excursions outside the property.
- Opened doors and transported luggage for customers with care and efficiency.
Senior Room Attendant
The Ritz-Carlton
01.2017 - 03.2019
- Elevated customer retention through attentive care to needs.
- Ensure smooth inter-departmental interaction and flawless guest services.
- Reduced guest complaints by addressing maintenance issues and coordinating with relevant departments.
- Enhanced guest satisfaction by ensuring prompt and efficient room cleaning services.
Facilities Executive
RGI Airport
12.2015 - 01.2017
- Managed vendor contracts for timely completion of various projects, ensuring quality work within budget constraints.
- Safeguarded building occupants by conducting routine safety inspections and addressing potential hazards proactively.
- Collaborated with cross-functional teams to develop strategic facility plans in alignment with organizational goals.
- Optimized space allocation across multiple sites while taking into consideration factors such as employee needs and future expansion.
- Directed the implementation of security measures to protect company assets and ensure a safe environment for employees.
- Developed emergency response plans to handle unexpected events effectively while minimizing disruptions to business operations.
- Evaluated performance metrics to identify areas for continuous improvement in facilities management processes.
- Conducted regular audits on facility equipment and infrastructure to proactively identify any potential issues before they escalated.
- Successfully managed capital improvement projects, overseeing procurement, budgeting, and timeline adherence.
- Enhanced facility operations by implementing efficient maintenance plans and scheduling preventive tasks.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Conducted regular facility inspections to identify repair needs or improvements.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
Education
Diploma - Hotel Management
Almeda University
Vishakapattanam, Andhra PradeshSkills
- Leadership
- Organizational skills
- Time management
- Motivation
Awards
- Certified Learning Coach of the Guest Services Department.
- Achieved most Guest voice Recognitions in The Ritz-Carlton, Riyadh.
- Proud Member of the BSA Team with remarkable score band of 99.6% in hotel cleanliness- 2019.
Training
- Completed Bell Captain Cross-Exposure Training in The Ritz-Carlton, Riyadh.
- Specialization Training in Housekeeping Operations from Novotel Hyderabad Airport for six months.
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Full Professional
Arabic
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self Room Inspector
Marmot Lodge by Pursuit Collection
01.2024 - Current
Kitchen Helper
Andaz Indian Cuisine Restaurant
11.2023 - 07.2024
Bell Captain
The Ritz-Carlton
08.2020 - 06.2023
Bell Man
The Ritz-Carlton
03.2019 - 08.2020
Senior Room Attendant
The Ritz-Carlton
01.2017 - 03.2019
Facilities Executive
RGI Airport
12.2015 - 01.2017
Diploma - Hotel Management
Almeda University
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