Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Priyadharshini Ravikumar

Toronto,ON

Summary

I am a Zoho certified software developer with over 7 years of hands-on experience in Zoho One ERP applications, particularly specializing in CRM development for various industries such as healthcare, sales, marketing, automotive, and networking. I also have a decent knowledge of Salesforce CRM. My expertise includes extensive experience in API integrations, SQL, HTML, CSS, JS, and Deluge programming. Additionally, I have a proven track record of effectively leading technical teams in an agile work environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Software Developer - Zoho One Technical Lead

Cloud Lion
04.2022 - Current
  • Zoho Technical Lead with a proven track record of success in managing and delivering Zoho projects.
  • Extensive experience working with various Zoho applications, including Zoho CRM, Zoho Creator, and other Zoho One Apps.
  • Integrated Zoho CRM with Google cloud, MS Team, etc via REST API.
  • Strong knowledge and expertise in API integrations, MySQL, HTML, CSS, and Deluge Programming.
  • Zoho certified developer with a deep understanding of the Zoho platform and its capabilities.
  • Demonstrated ability to lead and mentor teams, ensuring successful project execution and timely delivery.
  • Proficient in agile methodologies and experienced in working in agile work environments.
  • Excellent problem-solving skills and a proactive approach to finding innovative solutions.
  • Strong communication and collaboration skills, with the ability to effectively liaise with stakeholders and clients.
  • Keen attention to detail and a commitment to delivering high-quality work.
  • Continuously staying updated with the latest Zoho advancements and industry best practices.

Delivery Master (Zoho CRM Developer)

V-Align Technologies Private Limited
09.2019 - 03.2022
  • Managed a technical team by providing project plan and technical architecture.
  • Worked on developing custom applications in Zoho creator for various business needs using deluge, HTML & CSS.
  • Prepared the TDD (Technical Design Document) on the current functionality.
  • Created deluge rest web service custom functions to inbound calls to Zoho CRM and supported response in json in order to integrate with 3rd party apps.
  • Developed standalone custom functions which is accessible via REST APIs to integrate Zoho CRM with a web application that was built by React JS.
  • Developed custom analytical reports (summary reports, matrix reports, pie charts, dashboards and graphics) via Zoho Analytics from various databases using SQL queries.
  • Written COQL code functions to access information and execute dynamic database queries & also used Zoho's native APIs for CURD actions.
  • Developed customer portals in Zoho creator
  • Integrated 3rd party apps with Zoho Sales IQ chat bot & did lots of integrations for various business needs.
  • Configured the GitHub to maintain the different versions in common development environment.

Team Lead (Zoho)

Fristine Infotech Private Limited
06.2019 - 08.2019
  • Worked on Zoho Books, Zoho Inventory for various supply chain management clients, and developed custom mobile & web apps in Zoho creator by using deluge.
  • Automated processes using Zoho CRM's automation tools, such as Workflows, Formula fields, Blueprints, Assignment Rules, E-mail Alerts & scheduler functions.
  • Created HR & payroll management apps in Zoho creator and integrated with Zoho People via APIs.
  • Gather requirements and create functional requirements for key projects.
  • worked on agile scrum methodology in a sprint-based project management system to deliver the highest value to stakeholders.
  • Developed Webhooks via Zoho Flow for various integrations.

Product Engineer (Zoho)

Aryvart Software Private Limited
03.2019 - 05.2019
  • Managed API integrations, web services & Exposed Custom Web Services in Deluge to support callouts from external systems through the API.
  • Developed client script functions in Zoho CRM using Javascript
  • Worked on Zoho Desk & Zoho sprint projects and integrated with various 3rd party apps and with various Zoho apps too.
  • Worked with Project Managers and architects as a technical consultant to make recommendations for efficient translation of business requirements to ensure that requirements can be met or suggest alternative approaches.
  • Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to manage sharing access among different users.
  • Used field-level security along with page layouts to manage access to certain fields.

Software Developer (Zoho)

UX Business Solutions
06.2017 - 02.2019
  • Started my technical career here.
  • Created the Zoho profiles users, validation rules and apps for new users.
  • Created and maintained reports and dashboards to provide fast access to key business metrics.
  • Developed various custom workflows, formula fields, lookup relationships, tabs, and validation rules.
  • Experience with migration of data from excel to Zoho through data loaders such as import, export, and update the data.
  • Created Sandbox environments and deployed changes to production environment.
  • Worked closely with business users and administrators and gathered the requirements for Zoho implementation.

Education

Master of Science - Electrical And Computer Science Engineering

Lakehead University
Thunder Bay, ON

Bachelor of Science - Electronics And Communication Engineering

Anna University
Chennai, India

Skills

  • Languages Deluge, JS, APEX, HTML, CSS, MySQL
  • Zoho Creator, CRM, Desk, Projects, Forms, People, Social, Books, Invoices, Inventory, Learn, Recruit, Flow
  • Salesforce CRM
  • Zoho One ERP
  • Git hub, VS Code,
  • Customer Relationship Management (CRM) Solutions
  • API Programming, REST API & SOAP API
  • Agile / Scrum Methodology
  • Proficiency in designing custom modules, fields, role-based page layouts, Reports, and report extraction to various formats
  • OAuth generation, API Integrations & POSTMAN
  • Software testing, debugging, design & Architecture

Certification


  • Zoho Certified Developer.
  • Oracle Java Certified

Timeline

Software Developer - Zoho One Technical Lead

Cloud Lion
04.2022 - Current

Delivery Master (Zoho CRM Developer)

V-Align Technologies Private Limited
09.2019 - 03.2022

Team Lead (Zoho)

Fristine Infotech Private Limited
06.2019 - 08.2019

Product Engineer (Zoho)

Aryvart Software Private Limited
03.2019 - 05.2019

Software Developer (Zoho)

UX Business Solutions
06.2017 - 02.2019

Master of Science - Electrical And Computer Science Engineering

Lakehead University

Bachelor of Science - Electronics And Communication Engineering

Anna University

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Priyadharshini Ravikumar