Venkatesan Soundarajan

• To be part of team calls and client calls
• Created users, permission sets, and custom fields
• Modified and created processes and flows to satisfy the client's requirements
• Analyze the framework and code base
• Modified classes based on the client's requirements
• Worked on the integration issues reported by the client during the UAT sanity checks
• Responsible for monitoring the storage on different sandboxes and clearing the respective logs to free space
• Worked on different custom API requirements and issues
• Worked extensively on different postman collections and API documentation in Confluence
• Responsible for deployments through changeset regularly

Project 1

Name: Medicare

Area of Work: User Management, Profiles & Permission Sets, Data

management, Process Builder, Flows.

Role: Salesforce Admin

Responsibilities:

· Handled calls and tracked the issue status to maintain consistency and closure.

· Analyze scenarios for business improvement in the application and provide suggestions to users/BUIT.

· Build, design, and configure reports and dashboards.

· Modified processes and different flows to satisfy the client's requirements.

· Fix the user issues on the fly.

Project 2:

Name: Med PLUS

Area of Work: Sharing Settings, Reports, Dashboard, Flows, and Processes.

Role: Salesforce Admin

Responsibilities:

· Responsible for handling calls, gathering requirements from businesses and providing the needful solution for the issues without affecting the existing functionality.

· Maintaining the sandboxes and fixing the user issues.

· Enhanced the flows and workflow Rules for fixing the issues.

Project 3:

Project Name: iTech Solutions

Area of Work: Salesforce configurations- User Management, Sharing

Settings, Validation rules, Process, Flows.

Role: Salesforce Engineer

Responsibilities:

· Responsible for handling calls, getting requirements from business and providing the needful solution for the issues without affecting the existing functionality with SLA rules.

· Data management jobs.

· Modified and enhanced visual flows to a greater extent.

· Modified Approval Processes and Workflow Rules for fixing the issues.

· Fixed deployment issues.

· Communicating with end users to understand the issues and provide resolution on the fly.

Project 4:

ADM(HP Application Development Portfolio) & SaaS Testing

Name: Cal WIN Healthcare, US

Tools: ALM, UFT, SM, APLS- License manager, & MF Connect

Role: ADM Configuration/Consultation

Responsibilities:

1. ALM Customization

Have worked on end-to-end customizations,

a. User properties, Access and management.

b. Project Entities.

c. Template Customization.

d. Business views.

e. Auto-email configuration.

f. Cross-project customization.

2. Workflows and Scripting

3. Site Administration- All global activities like creating LDAP users, access, module management, site configuration parameters, license configuration, and site level reports were all managed through the site administration interface.