Venkata shanmuka Saradhi Meka
Halifax,NS
Summary
Dynamic IT Service Manager with a proven track record at Cognizant Technologies Solutions, excelling in incident management and technical leadership. Enhanced system reliability through strategic process improvements and developed a comprehensive disaster recovery plan. Adept at fostering teamwork and collaboration, driving high-quality service delivery and customer satisfaction.
Overview
14
14
years of professional experience
Work History
IT Service Manager
Cognizant Technologies Solutions
01.2022 - Current
- Assisted in managing IT service requests, ensuring timely resolution and customer satisfaction.
- Supported maintenance of IT infrastructure, contributing to system uptime and reliability.
- Collaborated with team members to document processes and improve service delivery efficiency.
- Participated in training sessions on IT tools and systems, enhancing technical knowledge and skills.
- Helped troubleshoot hardware and software issues, providing solutions to end-users effectively.
- Maintained accurate records of service incidents, aiding in trend analysis for continuous improvement efforts.
- Delivered high-quality technical training sessions to enhance the skill set of support staff, improving first-call resolution rates.
- Managed change control processes, minimizing disruptions while ensuring seamless implementation of new tools and technologies.
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Developed a comprehensive disaster recovery plan to safeguard critical systems and data from unexpected events or failures.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Technical Lead
Cognizant Technologies Solutions
01.2016 - 01.2022
- Led cross-functional teams to design and implement technical solutions enhancing system performance.
- Mentored junior developers, fostering skill development and improving team productivity.
- Streamlined software development processes, reducing project delivery times through agile methodologies.
- Collaborated with stakeholders to define project requirements and ensure alignment with business goals.
- Developed technical documentation and training materials for internal knowledge sharing.
- Conducted code reviews to maintain high standards of quality and adherence to best practices.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
- Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Led successful launch of multiple software releases, meeting all project objectives and exceeding user expectations.
Senior Software Engineer
Cognizant Technologies Solutions
11.2011 - 12.2015
- Designed and implemented scalable software solutions, optimizing performance and improving user experience.
- Led software development projects, ensuring alignment with business objectives and stakeholder requirements.
- Resolved complex technical issues, providing strategic solutions that minimized downtime and improved system reliability.
- Evaluated new technologies, recommending tools that enhanced development processes and supported project goals.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Education
Bachelor of Science - Computer Science & Information Technology
ADAMS Engineering College
PALONCHA, India05-2006
Skills
- Business analysis
- Incident management
- IT governance
- Capacity planning
- Technical leadership
- SLA management
- Technical troubleshooting
- Documentation and reporting
- Application support
- Quality assurance
- Teamwork and collaboration
Languages
English
Professional Working
Hindi
Limited Working
Telugu
Full Professional
Timeline
IT Service Manager
Cognizant Technologies Solutions
01.2022 - Current
Technical Lead
Cognizant Technologies Solutions
01.2016 - 01.2022
Senior Software Engineer
Cognizant Technologies Solutions
11.2011 - 12.2015
Bachelor of Science - Computer Science & Information Technology
ADAMS Engineering College
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